Unable to Open Contact Info

  • Resolved Benjamin Pau

    (@soapking)


    8 months ago

    Hi there,

    I am having a problem with the contact dashboard as I am unable to load the details of the contact as shown below.

    View post on imgur.com

    The page animation loads forever and an error always occurs on the bottom right corner of the screen saying:

    View post on imgur.com

    I have opened a support ticket on WP Manage Ninja since I have also purchased a Pro license, but to my dismay I had a slow response from the support team. Based on one of the replies in my support ticket, my database is missing a _fc_campaign_emails

    The support team had:

    1. Switch to the default WordPress theme Twenty Twenty-Four
    2. Disabled every other plugin except FluentCRM
    3. Deactivated, Uninstalled FluentCRM, deleted all _fc_ tables in the database and Reinstalled FluentCRM

    The result remains the same where my database is missing a _fc_campaign_emails table.

    The support ticket ends saying that my credentials for my CPanel was changed therefor no further troubleshooting was able to continue. I’ve recorded a screencast showing that the same credentials were still able to be used to logged on and didn’t really receive any replies after that. That was more than a week now.

    I came here since in hopes of receiving support in regards to my issue. I have purchased the license for a month now and still I am unable to utilize what I’ve bought. I really want to use this plugin.

Viewing 1 replies (of 1 total)

  • Hello There,

    It seems like the table _fc_campaign_emails is not installed. Usually, when you delete the plugin and reinstall it on your dashboard, all of the database tables are installed automatically. Even if the tables do not exist, the table will be installed.

    As this is happening on your case, it seems like your database engine is set to MyISAM which does not supports Descending indexes. One of the limitations of MyISAM is that it does not support descending indexes. This means that when you create an index on a column in a MyISAM table, the index is always sorted in ascending order.

    You can contact the hosting provider to set Default Database Engine to InnoDB instead of MyISAM. After setting the database engine, you can delete Fluent CRM and reinstall it again. Hopefully, this will resolve the issue.

    Thank you

Viewing 1 replies (of 1 total)
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