Unable to open configuration page

Hello @rottybz,

Thanks for reaching out, and sorry to hear that you are having issues accessing the config plugin page.

Let’s see if we can resolve this issue together! Please follow these steps to identify any potential conflicts with WordPress plugins:

1. DISABLE ALL PLUGINS?Navigate to your WordPress Dashboard and temporarily disable all plugins except for FluentSMTP.
2. CHECK FOR THE ISSUE?Visit your website to see if the issue persists after disabling all other plugins.
3. ENABLE PLUGINS ONE BY ONE?If the issue is resolved, gradually reactivate each plugin one at a time, checking for the issue to reappear after each activation.
4. NOTE THE PROBLEMATIC PLUGIN?Identify and make a note of the plugin that causes the issue to reappear.
5. REPORT FINDINGS?Kindly share the details of the problematic plugin with us, as this information will help us troubleshoot further and find a suitable solution.

If you encounter any difficulties or have any questions during this process, please do not hesitate to reach out.

Hi, I try to disable all the plugins one by one but nothing change.

On the others websites i’m using same plugins and more and i don’t have any problems.

Hello @rottybz,

I understand that you’ve disabled all plugins and the issue persists. To further troubleshoot this, I recommend enabling the WordPress debug log.

Enabling the Debug Log:

1. Open the?wp-config.php?file in your WordPress root directory.
2. Locate the line that reads?define('WP_DEBUG', false);.
3. Change the value from?false?to?true.
4. Add a new line below the?WP_DEBUG?line:?define('WP_DEBUG_LOG', true);.
5. Save the file.

Accessing the Debug Log:

Once debugging is enabled, WordPress will start logging errors and other debugging information to a debug.log file in the wp-content folder. You can access this file using an FTP client or the file manager in your hosting control panel.

Reviewing the Debug Log:

Check the debug.log file for any errors or warnings related to FluentSMTP. This will help us identify the root cause of the issue.

Disable Debugging:

Once the issue has been resolved, disable debugging by setting WP_DEBUG and WP_DEBUG_LOG back to false.

Please let me know if this helps or if you have any further questions.

Hi,

I did the changes as you said, disable the plugin, enable it again and try to go on configuration page same things nothing loading and also i didn’t have any debug.log in wp-content.

Thanks!

Hi I am having the same issue as well and this topic is marked as resolved but I don’t see the solution.
Is it possible to share the solution on how to get the configuration screen to open so to configure the settings.
Thanks