Unable to obtain a free licence

i have same issue

Correct, the “new” WordFence onboarding is really really becoming such a bummer, lately. We tried several ways, it’s almost undoable.

Please, fix this issue

Same problem here. Not loving it.

Wordfence license registration no longer works. and there appears to be no response or attention from the company.

So I was having a similar issue on my site over the weekend. Also having issues with loading the Elementor page editor on the same site. I have both working on different wp install on the same host so it wasn’t a hosting setting issue. I trouble shot it and tried removing all other plugins, etc. but nothing was working.

Then the license activation worked today for me. Maybe their activation process was down over the weekend and that was it. But I did make some changes to the site before it worked (even through I’m not sure if those changes are the cause of it working now).

What I did was I added and configured the “SSL insecure content plugin” before activating the free license with Wordfence. This change was definitely the reason my Elementor editor is now loading and I was actually trying to fix the Elementor editor loading issue when I installed and configured the”SSL insecure content plugin”. So after I got the Elementor editor to load, I tried to do the license for Wordfence again and it worked.

(FYI, I have a SSL through cloudflare so my setting for the SSL insecure content plugin are “Capture All” and “HTTP_X_FORWARDED_PROTO” but your settings may be different. I’ve also found that sometimes I have to delete my server/cloudflare cache before I can see changes with this plugin.)

Sorry if this turns out to be a coincidence but I thought I’d share in case it helped someone. Maybe try to activate your Wordfence license again before installing this plugin to see if it was just a weekend glitch. But if it’s still not working for you, you could give this plugin a try.

Hi @g2ady, thanks for getting in touch and sorry to see you’ve had a problem installing the license.

We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

Aside from verifying that you did not inadvertently copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check. There could be Javascript errors in your browser console to look out for, which can be pasted into forum topics using a service like Snipboard or similar!

Let me know if it still doesn’t work after trying those things. Our forum guidelines do require one topic to cover the issues for one user, so if anybody else contributing to this topic has tried all of the above steps with no luck and haven’t already, please start up a new forum topic and we’ll be able to now look into your site(s) on an individual basis.

Thanks,
Peter.

@wfpeter

1. Request URL: https://www.wordfence.com/api/plugin/registration/uPMMnihIzi75KdgF-xNKZ7n1c4yv99gDjBVG6V5Y4qY7gW6PYLmcPp5WwS8fuzyjtRbywhsnJ5-pEILU1tE1bA/status
2. Request Method: GET
3. Status Code: 304
4. Remote Address: 18.66.53.124:443
5. Referrer Policy: strict-origin-when-cross-origin
   
   The issue is with your server maybe. Please check,

We’ve been trying for days to get the wordfence licenses activated. Same result every time. We receive an error that reads: “Registration failed to complete within the expected time period. Please try again.”

It then suggests to “Please confirm that your email address is correct or enter an alternate email address and try again.”

I’ve tried a different email and no matter what we get the same result. It seems that @prakumar229 is correct that there’s an issue on Wordfence’s end.

@wfpeter There is no license to enter as the system is unable to register the provided email use to request a license.

• This reply was modified 1 year, 10 months ago by bizbuzzllc.

Definitely a Wordfence problem. I disabled all plugins, and it still doesn’t work. There is nothing weird or exotic about our WordPress site, and we ran Worfence on it in the past with no problems. In every case, I immediately try to install a fresh license key, obtained within minutes. No matter if I click on the button in the email to auto install, or cut and paste the license key, nothing works.

@wfpeter @g2ady @mosscatski @mbwd @davelo

If you were having the same problem I outlined where a message comes up saying “Registration failed to complete within the expected time period. Please try again.” and suggesting you to “Please confirm that your email address is correct or enter an alternate email address and try again.” You might check to see if you received an email despite the error message. I found that for each attempt I made this morning an email was sent with a license key. While I was logged into the site we were trying to get licensed, I clicked the link from the email and was able to successfully install the key and complete the registration.

@wfpeter It seems that the Wordfence system is populating an error that is incorrect and misleading, causing users such as myself to believe there is an error on Wordfence’s end when in fact the registration email was sent out as your new system is supposed to do. I’m assuming that most other posters didn’t realize an email was sent out because the error makes it seem like nothing happened and we were just stuck because the system timed out.

I hope this helps everyone in this post thread.

• This reply was modified 1 year, 10 months ago by bizbuzzllc.

No this isn’t my problem. I always received an email with no problem, and always followed the instructions in the email. That’s when I got the error. I never had a problem with receiving the emails.

@mosscatski I’m sorry to hear that doesn’t fix the issue for you. This might be a silly question, but you’re using the license key from the most recent email you’d received. Correct? If I was able to help more, I would. Best of luck in getting things working.

@wfpeter thanks for your reply. I’ve tried again since and received the same error although I have received a licence key via email at the same time. I added two sites yesterday and had the error on both but also received an email with the licence.

I had the same result as bizbuzzllc reported… I kept getting an error “Please confirm that your email address is correct or enter an alternate email address and try again” but then when I went to my email I had a bunch of emails with license keys in them. There’s some kind of problem with WordFence’s license code.

Hi! I also can’t register the free licence, because I get this message: “Registration failed to complete within the expected time period. Please try again.” I don’t understand how could it “resolved” excatly, what is the solution? Please help me.