Hi @drpage97115,
Glad you reached out, I can help with this.
First, the PayPal error:
The “This organization’s page is broken” error is seen when the PayPal Standard connection is not correct or using a wrong email address at Donations > Settings > Payment Gateways > PayPal > PayPal Standard.
You’ll want to double-check the following:
- you are using the Paypal account owner’s email address
- the account is ready to accept payments
Outside of this, you’ll need to reach out to PayPal. This error means there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. This wouldn’t be something related to your login credentials, it would be something internal that only PayPal can see and change for you. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly: https://givewp.com/paypal-onboarding-reports/
The form on that page sends an email directly to PayPal, and that team can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.
For your Stripe issue, I’ll need a bit more information.
First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.
I’ll also need the URL to your donation form so I can check things from the front end.
The last thing I’ll need is a look at your error logs.
You can send these by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.
From there, you’ll see a list of things that have been happening on your site. Look for errors that are Stripe related. When you see one, click the eyeball icon next to it to open up a detailed view. Copy/paste that error code, and send it along to me.
Once I have a bit more context, I’ll be able to hop right in. Let me know if you have questions in the meantime, I’m happy to help.
