Unable to Login to Dashboard after installing SMTP

  • Resolved HIM&thyme

    (@prison2preaching)


    2 years, 3 months ago

    Yesterday, I installed an SMTP plugin to connect the Gmail API. I updated my admin email, clicked to verify the link through my email address that it was successfully connected, and all was well.

    Today, I am unable to login at all. It is saying the email address I set up is not a registered user and the original login info is saying incorrect password.

    When I click reset password, it gives me the 404 page error, so I see it is redirecting incorrectly to 52.25.243.229/lost-password/. When going to the correct url: 52.25.243.229/wp-login.php?action=lostpassword …it allows me to submit using both username and the email listed on AWS Lightsail, but no email is ever received.

    I also went into the Lightsail terminal, verified user credentials, reset the password using: mysql -u root -p bitnami_wordpress -e “UPDATE wp_users SET user_pass=MD5(‘NEWPASSWORD’) WHERE ID=’ADMIN-ID’;” and still am unable to login.

    What am I missing here?

    Thank you for your help in advance!

    • This topic was modified 2 years, 3 months ago by HIM&thyme.

    The page I need help with: [log in to see the link]

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  • Thread Starter HIM&thyme

    (@prison2preaching)

    Update: Went back into the terminal and changed the password again, then waited. Cleared the cache just to be safe and tried to login again. It works!

    Thank you!

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