Unable to login only for one specific website

Hi, if you are using an android app like Google Authenticator, try to resync your app. I have to do this on my mobile phone from time to time.

Kind regards.

Hi, I’m using the Google Authenticator on my iPhone and have already reinstall the QR code multiple times for this account and the issue still persist.

But did you also resync the app settings? This is carried out in your app. This has nothing to do with reinstalling the QR code.

In my android phone I click on the 3 dots top right hand corner while I have Google Authenticator app open,. Then I click on Settings, then I click on Time corrections for codes, then I click on Sync now.

Kind regards.

• This reply was modified 1 year, 10 months ago by mbrsolution.

Hi, there’s no this setting on my iPhone app.

Hi, please check the following instructions I found online.

https://www.auckland.ac.nz/en/about-us/about-the-university/identity-and-access-management/two-factor-authentication/google-authenticator-troubleshooting.html

Kind regards.

Hi, I have tried all the solutions but it’s still not working. I realised that I can’t even setup and validate the plugin after reinstallation and activate again. This is strange!

Hi, try to carry out a plugin/theme conflict test. This should help you with finding out if there is a conflict with a plugin or your theme.

Kind regards.

Hi, Have try to disable all plugins but the issue still persist. Error: OTP code doesn’t match supplied secret, please check you’ve configured Authenticator correctly.

Have you tried rescanning the bar code again? But first make sure you delete the entry in your app then scan the bar code again.

Kind regards.

Hi, yes I have tried but the issue still persist.

Hi, unfortunately I cannot reproduce this issue in my dev site. And since it is working for you with your other sites, it is safe to say that there is a particular issue with the site in question. Are all the sites hosted in the same server?

Kind regards.