• Resolved Sara

    (@kochi2ladakh)


    hello, when users try to login, they are just getting the spinning wheel “processing” screen.

    error screen:-

    https://imgur.com/XlTLsh8

    We could see this error is only occurring when the Solid Security plugin is enabled.

    On the backend we could see similar errors as below (but this error logs are not getting generated for all tries)-

    View post on imgur.com

    Will you be able to assist?

    • This topic was modified 6 months, 2 weeks ago by Sara.
    • This topic was modified 6 months, 2 weeks ago by Sara.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @kochi2ladakh, glad you reached out!

    It looks like Solid Security is conflicting with either your site’s theme or another plugin.

    Can you please test the log in process on a staging copy of the site and confirm if the issue persists with only Solid Security Basic active on the site while using a default WP theme (ex. Twenty Twenty-Four theme)? We have a guide here on how to do a conflict check.

    If the issue persists with only Solid Security activated on the site, please enable?WP Debug?and check for any recent plugin-related errors inside the?debug.log file. Here’s the code snippet to add to the?wp-config.php?file:

    // Turn debugging on
    define('WP_DEBUG', true);

    // Tell WordPress to log everything to /wp-content/debug.log
    define('WP_DEBUG_LOG', true);

    // Turn off the display of error messages on your site
    define('WP_DEBUG_DISPLAY', false);

    // Hide general PHP errors
    @ini_set('display_errors', 0);

    Looking forward to your findings.

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi there,

    I hope the previous reply was helpful. Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

    If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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