Unable to Login/Activate after upgrade

  • Resolved Jon

    (@jvalcq)


    3 years, 7 months ago

    Hello,

    We have been unable to reconnect to our time.ly account from the wp-admin.

    We receive the following error on the login page:

    Uncaught (in promise) TypeError: Cannot set property ‘value’ of null
    at login:25
    https://dashboard.time.ly/wordpress/login

    The page just refreshes and give no indication of any further error or success.

    Thanks!
    Jon

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @jvalcq

    Thanks for reaching out!

    Can you please try logging in again. Everything should be fine now.

    Sincerely,
    Ben | Timely Customer Support

    Thread Starter Jon

    (@jvalcq)

    Hey Ben,

    Thanks for getting back to me. The issue is still persisting for me. I did go through and clear all of my caches server/cloudflare/browser to make sure I was getting the most recent files.

    Is there something else I should try?

    Thanks!
    Jon

    Hi @jvalcq

    Please contact us via THIS form, and send your Timely account email address and describe your issue.

    Thanks,
    Ben | Timely Customer Support

Viewing 3 replies - 1 through 3 (of 3 total)
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