• I am unable to log into my account. my wp-admin and/or wp-login are redirecting me to the same page every time I am adding id and password and clicking “login” button. please help, as I am unable to update my website.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Is it displaying an error message?

    Hi

    I’m the admin of my site and i’m having issues login in as well. I get the “You do not have sufficient permissions to access this page”, before i got locked out i had created a test user account as shop manager, i can login as test user but not as admin. What do i do?

    Thread Starter nidhiglory

    (@nidhiglory)

    @robhob,
    it is not showing any error message. It is simply not redirecting to the next page.

    @nidhiglory,

    There are a few things you could try. First, I’d start with clearing your browser’s cache or using a different browser. If that doesn’t work, try backing up your .htaccess file and then deleting it and then rename and recreating your wp-config.php file.

    If you’re still having trouble, maybe post your sites address. Also, say if it’s a multisite installation.

    @mathmpofu, Please start a new thread. That way your issue wound get mixed up with this issue.

    Thread Starter nidhiglory

    (@nidhiglory)

    @robhob,
    I checked in a different browser. I also tried to login via different PC. still the problem persists.
    I am not a techie, so please help me in step by step procedures to the other solution you mentioned.
    Thanks in advance. ??

    Hi nidhiglory,

    You’ll need to first sign in to the control panel used by your hosting provider. In most cases this will be something called cPanel. Your host should have given you the web address and the username and password for this when you signed up for hosting. (You can do all this via ftp but it’s probably easier this way.)

    Once you’ve signed in, look for the File Manager which is something like Windows Explorer or Finder (on a Mac). When you open the file manager, make sure you choose to show hidden files.

    In the file manager, you should see a list of folders on the left, look for one called public_html. Click on public_html to display a list of all the files and folders found in that directory. You should see a file named .htaccess, download it and then delete or rename the one on the server.

    Before you do the next step, check to see if you can sign in at this point, if you still can’t, proceed to the next step.

    Now, in the same folder, you should see a file called wp-config.php. This file has the essential configuration details of your site, you can read more about it here. Rename it to something like wp-config-old.php, but don’t delete it. In the same folder, you’ll see a folder named wp-config-sample.php, rename this file to wp-config.php and manually enter the Database Name (Database Name used by WordPress), Database Username (Username used to access Database, Database Password (Password used by Username to access Database), Database Host (The hostname of your Database Server). You should have these details from when you first setup your site.

    If you’re still having trouble, the next option will probably be to install a new copy WordPress over your existing installation. Another option would be to call your hosting provider and see if they can have a quick look to see if there is anything obvious that they can help you with.

    Please don’t post any usernames, passwords etc. here.

    Thread Starter nidhiglory

    (@nidhiglory)

    hey robhob!
    I did uninstall and now reinstalled WordPress.
    the previous problem is sorted. i have taken the backup of my previous site as .zip file.
    now please tell me how to use the backup to get back the site as it was earlier.

    Hi,

    Do you still see all your posts and pages from your previous installation?

    When I said you could install a new copy of WordPress over your existing installation, I meant copy the files over the existing files and not start with a clean installation.

    Let’s see if we can get you back up and running ASAP.

    Cheers,

    Rob

    Thread Starter nidhiglory

    (@nidhiglory)

    what I did is, I created a backup and removed the installation. I reinstalled wp, now I want to restore stuff, but there is an error stating that access to database is denied. and showing password used is “YES”. which is of course not the password of my DB.

    Please sort this.

    Thanks,
    Nidhi.

    When you reinstalled WordPress did you create a new database? If the old database is still there, I’d suggest you take a step back and restore the backup you made of the old site and rather try fixing that one than trying to patch the new one back together.

Viewing 10 replies - 1 through 10 (of 10 total)
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