Unable to log into wordpress and site down

  • When I origianlly went to my site saw the error 500 message I went to wordpress to log in and it says there is no username and do i want to register it, I then type in an email to register and it wont let me with my email as it says that email is already being used, i go to retrieve password and i don’t receive anything.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/1.0.0-fips mod_bwlimited/1.4 mod_perl/2.0.6 Perl/v5.10.1 Server at redcherryphotography.com.au Port 80

    Please keep in mind that i unsubscribed from emails a day before, could be coincidence

    When I log into my hosting manager I can see the wordpress application, i click on it and i can see my pro phot site there, i click on it and try to do things…it says

    Error
    PHP for the selected domain has failed.

    {installatron} is unable to install to a domain where PHP is not working.

    Your hosting provider can help you resolve this error.

    Error code: 1; HTTP code: 500

    I am really in need of some major help here

Viewing 12 replies - 1 through 12 (of 12 total)

  • Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you accessing your site’s error logs.

    Thread Starter redcherryphotography

    (@redcherryphotography)

    EMAIL FROM PRO PHOTO –
    server’s error logs and even showed them to our lead developer to get his thoughts and he said he’s never seen the error that your server is generating:

    [06-Nov-2013 00:28:12 Australia/Perth] PHP Fatal error: Directive ‘allow_call_time_pass_reference’ is no longer available in PHP in Unknown on line 0

    Thread Starter redcherryphotography

    (@redcherryphotography)

    https://redcherryphotography.com.au

    [Moderator Note: Please ensure that you are embedding links correctly in your posts.]

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter redcherryphotography

    (@redcherryphotography)

    The problem is though i cant even log into my wordpress acount as its not recognizing my usernames etc

    Thread Starter redcherryphotography

    (@redcherryphotography)

    I go to Installatron, which is through crazy domains, my hosting manger. I head to my site in wordpress applications and go to my site, go to edit then i get this

    Error
    PHP for the selected domain has failed.

    {installatron} is unable to install to a domain where PHP is not working.

    Your hosting provider can help you resolve this error.

    Error code: 1; HTTP code: 500

    You need to contact your hosts about this.

    Thread Starter redcherryphotography

    (@redcherryphotography)

    thanks, that i have done and they ca’t figure it out either!

    Neither can we. Installatron has nothing to do with WordPress.

    Thread Starter redcherryphotography

    (@redcherryphotography)

    Thanks, it’s like though that my wordpress account is down cause otherwise I’d be able to log in still and I can’t. WordPress does not recognise my username at all and won’t resend passwords etc to email address

    www.remarpro.com distributes and documents the WordPress application but has no connection with any site running that software. You need to contact your hosts about this as it is obviously a server issue – not a WordPress one.

    It looks like Dan at ProPhoto Tech Support is already helping you by looking into this issue, and it appears that the PHP system on your web server has some deeper problems beyond our ability to support.
    As esmi suggested, the errors on your server and the trouble you’re having do not appear to be related to your ProPhoto Theme, your WordPress software, or your username/password – there is a deeper issue that needs to be sorted out on the server.
    Please ask your web hosting company to help troubleshoot the problems your server’s PHP engine are having with the modules reported in your error log, or ask them to migrate your site to another server.
    Please continue to work with Dan if you have trouble getting WordPress or ProPhoto working once the server problems have been sorted out.

Viewing 12 replies - 1 through 12 (of 12 total)
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