Unable To Log Into Pro Account For Weeks!!!

  • Resolved TreeTrail

    (@aprilschmitt27)


    1 month ago

    Hello,

    My club has been EM Users since 2015-07-01 (free) –> 2018-07-02 (paid).? I’ve been unable to log in to our Pro Account for weeks!!!? During this time I’ve tried dozens of times, including with password resets.? Tried with 2 browsers: Firefox 131.0.2 (64-bit) & Chrome 130.0.6723.59 (64-bit).? I start at: https://eventsmanagerpro.com/login/ and try 2 ways:

    —————————————
    …Log in form and it says:

    error :
    Welcome Back! Login

    Like this login form? We use Login With AJAX ??
    trail_club
    Username
    ????????????????
    Password

    ———————————————–
    …If I reset my password first, then try to log in:

    1. The “Forgotten Password” dialog box doesn’t stop spinning, but it does send the reset email.
    2. At https://eventsmanagerpro.com/wp-login.php?action=resetpass says: “Your password has been reset. Log in.”
    3. At https://eventsmanagerpro.com/wp-login.php: I enter username & newest password, but “Log In” button does nothing!
    ———————————————–

    [Contact Us > None of the Above] form completed, results in: “Recaptcha validation failed. Please try again later” deadend too.

    ———————————————–

    ANY assistance would be very greatly appreciated!!!

    ~April

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thread Starter TreeTrail

    (@aprilschmitt27)

    Will do. Thanks again for your helping a stranger!!!

    Hi @msykes @aprilschmitt27 @krambie

    I’m facing the same issue. I couldn’t log in to my accounts for a couple of weeks! My pro-license is still valid. I posted multiple requests on the contact form https://wp-events-plugin.com/contact-us/ but no one seems to care about this. Please help!

    Thread Starter TreeTrail

    (@aprilschmitt27)

    Thank you for posting @enkoes. Please help us @msykes!

    Plugin Author Marcus

    (@msykes)

    Hello, sorry for the delay on getting back to you. We’ve replied to the emails, but are going through a major backlog of emails that built up during our recent migration of plans and promotional pricing before the switch.

    If someone else reading this has written to us, please bear with us a few days as we clear backlog, please don’t reply as we’re going through earlier emails first, replying bumps you to the top of the mailbox, i.e. back of the line!

    Thread Starter TreeTrail

    (@aprilschmitt27)

    I received your message:

    “Hi April

    Please try again, it should work now. 

    It seems that your account was blocked automatically because of too many logins from various IPs. This is to prevent accidental or intentional password sharing. 

    If you’re using various devices, or a device that regularly changes IP, please check the ‘remember me’ box so you don’t have to repeatedly log in. If more than one person in your company logs into our site, they can still do so, but again I suggest limiting the number of devices and using the remember me box.

    You can also try our new passkey login method! With that, you log in via your phone or browser more securely.

    Best Regards,

    Marcus Sykes

    Events Manager Lead Developer”

    Hi Marcus @msykes. This is exactly what I needed!!! Thank you. I was able to log in via all 3 of my devices, checked the remember me box, and set up a passkey. I’ll ask the fellow who assists me to also check remember me. In the future if one is unable to log into their account, how is the best way to ask for support?

    @krambie @enkoes …thanks for your efforts to assist!

Viewing 5 replies - 16 through 20 (of 20 total)
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