Unable To Log Into Pro Account For Weeks!!!

I am sorry you cannot login to your pro account. I am still on the free version so I cannot try it myself. Few suggestions:

• Probably the same result, but try the pre-sale question.
• Have you already tried to log in via https://eventsmanagerpro.com/gopro/?
• In your order confirmation emails from 2018 there might be an email address

• This reply was modified 3 weeks, 5 days ago by KramBie.

Well, I just tried myself to send the form and it worked. I send them the link to this topic so maybe they can contact you. But I it works for me, then it might be worth trying another computer and IP address. Maybe you are blacklisted for some reason.

KramBie, thank you so much for your efforts to help me!!! The login URL indicated won’t work for me on 3 different devices nor 3 different browsers. When I tried the pre-sale contact form, the result was: “Recaptcha validation failed.” I never saw any recaptcha screens, so perhaps this does mean that I’ve been blocked for trying to log in so many times …as you guessed. And thank you for sending the link to my issue!!! Hopefully this will work. I will search for a possible 2018 email address (I never thought of this). Your kindness is very greatly appreciated.

Hello, I notice you managed to renew and log in, if not please try again on another browser and we’ll be happy to help.

Don’t forget to try on a different IP address as it might be that your IP address is blocked. Then other browsers, computers, etc. at your place won’t work either. Try it on a computer of a friend in a other place.

Hello KramBie & Marcus, I am very thankful for your assistance! Yes Marcus, I renewed on July 2nd, but didn’t have need to log back in until weeks ago. The only response is this “error:”?Linked below are the steps and screenshots of the unsuccessful results that I tried this morning: https://docs.google.com/document/d/1mfArMbJn3gtUL0ZbQ8LbaL6e_YggD8Jr/edit?usp=drive_link&ouid=105604770465940817271&rtpof=true&sd=true

Is this resolved now? If not try “Forget my password” to see what happens. Or try to fill in the form on the pro website. May it fails not any more. If not, I strongly suggest you try another computer in a *other* place with a browser which is not configured by you. Maybe *maybe* there is an issue with the settings of the browser you prefer.

KramBie, thank you very much for following up! I am still unable to log into our club’s EMPro account for about a month now! And thank you for the additional suggestions. Today, I had my husband attempt to log in from his MAC / Safari computer and that returned the exact same unsuccessful message, simply: “error:” Then I asked our website assistant to log in from his house this morning. Same failure.

Marcus, PLEASE provide me with a method of working directly with someone to resolve this important issue. It appears that our pro account is either accidentally blocked or nonfunctional. I’ll be extremely happy to provide our login credentials through a private method.

The form on the pro site isn’t working either? It doesn’t need a password so that would exclude one problem. However I forwarded your reply above to Marcus.

Krambie, I forgot to note that I have tried the password reset several times. It sort of spins endlessly, but does send a password reset email. And the password reset does work. But the login still does not work, no matter what I (or two other people) have tried. THANK YOU for forwarding my reply to Marcus!

Well it might worth to fill in the support form the Pro website as well. As I succeeded to fill in the form earlier this week I am sure it works. If that doesn’t work for, it isn’t related to the signing in problems you have. So if the form fails, also try that on another place.

Thank you for your time KramBie. Filing out a support form on the Pro website is exactly what I’ve been trying to do. Total “Catch 22” here. One has to log into their pro account, to be able to fill in a pro support form. Marcus confirmed that we’re paid up and said he’d be happy to help. I really need him or his designate, to please try our pro email username ([email protected]) and resolve that it works.

I meant this one: https://wp-events-plugin.com/contact-us/ and then go to “None of the above, still need to contact you”. That form doesn’t need a login and it works, I just tested it. So it must work for you as well. If not you are blacklisted for some reason. Try with your browser in private mode, maybe that helps.

I was able to send my request for help message this way and received an email that says this: “We have received your message and will reply to you as soon as possible. Thanks for your interest in Events Manager!”.

Good and now wait one or two days.