Unable to Log In After Logging Out

  • Resolved pillarhealth

    (@pillarhealth)


    1 year, 11 months ago

    Hi, I have been having issues trying to log in after I logged out of my account. We used our account to log in but it told us the “Password is invalid” even though we just signed up for the account a few minutes ago using the same password.

    We have tried on multiple occasions to reset passwords but to no avail – saying Password reset link is invalid. This has happened for two user accounts.

    More information can be found in this folder.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support andrewshu

    (@andrewshu)

    Hello @pillarhealth

    Have you a cache plugin on your site?

    Regards.

    Thread Starter pillarhealth

    (@pillarhealth)

    How do I check for cache plugin? I previously installed but only activated the plugin recently. So I believe there shouldn’t be a cache plugin.

    Plugin Support andrewshu

    (@andrewshu)

    Hello @pillarhealth

    This problem similar to a cache problem. You could see descriptions of plugins on plugin page and check the cache plugin.

    Regards.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @pillarhealth

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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