• Resolved damlare

    (@damlare)


    Hello,
    I am having some issue within my web stories editor and medias are unable to load properly. I need your help.
    I reached out to my hosting provider for weeks now but nothing is fixed. I included a link to the screenshot with Console Tab opened :https://tinyurl.com/y42sbmqy

    Thank you very much

    Olivier

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • @damlare Hi there! Thank you for your topic. Sorry to hear you are having issues with this.

    For a little context, that “unable to load media” message displays in the editor when Web Stories cannot load images and videos in your Media Library. The most common cause for this issue is using a Content Delivery Network (CDN) or other services to host your site’s assets. Without the correct HTTP headers set, the connection to CDN-hosted assets will be blocked due to Cross-Origin Resource Sharing (CORS).

    You can confirm this is the issue in your screenshot because of the message “access to image has been blocked by CORs policy“.

    1) If you’ve set up a CDN for your site, you need to make sure that it has the right CORS configuration.

    Specifically, you need to set Access-Control-Allow-Origin headers on your CDN. For example: Access-Control-Allow-Origin: *

    This is something that your hosting provider or site developer may be able to help you with.

    2) It also looks like there are some console errors regarding mixed content. You’re accessing your site via HTTPS, but it’s configured as HTTP in your WordPress settings (see here).

    Can you try updating your Site URL & Home URL settings to use “https://” then check if the error message subsides?

    Thread Starter damlare

    (@damlare)

    Thank you Luckyna very much for your answer. I will try to update the Site URL and Home URL setting and check if the issue is fixed.
    I will let you know

    Thanks for the support

    Damlare

    @damlare Of course. We will standby for your update. Thanks!

    Thread Starter damlare

    (@damlare)

    Thank you Luckyna. The issue is fixed now
    Thank you very much for you support

    damlare

    @damlare Nice! Thanks for working through and troubleshooting together. Feel free to reach out again if you experience any other issues, and if you have a moment you are welcome to share any feedback about the plugin. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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