Unable to load media

  • Resolved damlare

    (@damlare)


    2 years, 8 months ago

    Hello,

    Trying to build my first web stories and keep getting this warning since yesterday.

    Unable to load media

    We detected a potential misconfiguration that prevents media items from loading correctly. This may be due to media being hosted on an external CDN. Learn how to address this
    or submit a new support topic for additional help.

    Thank for your help

    Olivier

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @damlare Hello and thank you for opening your topic.

    Do you have a Story URL we could check on?

    Are you using any CDN service for your media? To allow for these images to be shared from your CDN to your domain, you’ll have to set the appropriate CORS headers on your CDN:

    Access-Control-Allow-Origin: https://www.yourdomain.com or the less restrictive Access-Control-Allow-Origin: * should work.

    If you could provide your Site Health information that could help us take a closer look at your set up as well. You can share privately if you prefer.

    Thread Starter damlare

    (@damlare)

    Thank you very much. Will check with my CDN provider

    Hi. I’m still facing same problem for web stories. Can you please help me.

    Unable to load media
    We detected a potential misconfiguration that prevents media items from loading correctly. This may be due to media being hosted on an external CDN. Learn how to address this.

    Ready to give u access in private chat or forum. Many Thanks.

    @soeblangdi If you’d like to open a new support topic we’d be happy to assist with your case individually. Note that due to forum guidelines, we are not allowed you to communicate with you outside of this forum. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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