Unable to link account, please try another account.

  • Resolved tharmann

    (@tharmann)


    3 years, 3 months ago

    Hello,

    We are getting the following error trying to connect:
    {“message”:”Request is missing required authentication credential. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project.”,”code”:16,”status”:”UNAUTHENTICATED”,”details”:[{“@type”:0,”data”:”type.googleapis.com/google.ads.googleads.v6.errors.GoogleAdsFailure”},{“@type”:0,”data”:[{“errorCode”:{“authenticationError”:”AUTHENTICATION_ERROR”},”message”:”Authentication of the request failed.”}]}]}

    Thanks!
    Tate

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author muzaara

    (@muzaara)

    Hi Tate,
    Ok thanks for letting me know, I will check this and get back to you.

    Thanks

    Thread Starter tharmann

    (@tharmann)

    Thanks! In the meantime I will let you know what I’ve tried so far (unsuccessfully) as far as troubleshooting:

    1. Completely deactivate/delete the plugin and reinstall
    2. Clear all cookies for the site in question
    3. Remove access for muzaara in Google account: Third-party apps with account access
    4. Disable a caching plugin we have active on the site

    The strange thing is that we’ve had your plugin installed and working more or less fine. We were getting a memory exhaustion error on saving new feeds so we upped the memory to clear that error. We weren’t getting the error any more but upon saving the feed it still wasn’t populating a total number of products so I figured I’d uninstall/reinstall the plugin and that’s when we started getting this error.

    Thanks again,
    Tate

    Plugin Author muzaara

    (@muzaara)

    Hi Tate,
    Thanks for that detail, it will help us debug.
    We are able to replicate the issue, so are working on it now and will let you know once resolved.

    Thanks again

    Plugin Author muzaara

    (@muzaara)

    Hi Tate,
    The issue has been resolved, please try to link account again and this should work without any issues.

    Let me know if you have any problems and if so I will resolve asap.

    Thanks again

    Thread Starter tharmann

    (@tharmann)

    Yes it linked up successfully now – thanks!

    Hi Muzaara, I’m experiencing this same issue. Can you please help me as well?

Viewing 6 replies - 1 through 6 (of 6 total)
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