Unable to Install Step 3 – WooPayments

Hi there @theqrater ??

Thanks for reaching out to Woo Support!

Unable to Install Step 3 – WooPayments

From what I gather, WooPayments work as expected when hosted with DreamHost. A PHP error appears, when hosting with Nestify, though.

WooPayments requires a connection to a WordPress.com account to accept payments from buyers and to show sellers details about transactions, deposits, and disputes.

Feel free to take a look at the document, linked here, for further details on this. Options with regard to Jetpack are detailed, also.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.

Hi Pepe,

Thanks for the reply! I have forwarded it onto Nestify. We have tried installing it on their default PHP 7.4. We have also tried installing after I upgraded to PHP 8.2. Both didn’t work with critical errors happening when I try to finish setting up WooPayments and get redirected to WordPress.com. Anyway, hopefully your reply points them in the right direction for fixing this.

Hi there @theqrater ??

Thank you for reaching back, with further details on this. I hope it’ll help you get to the bottom of this. Let us know how it goes.

We’re happy to help, so please feel free to reach out to us again if you have any other questions.

Hi Pepe,

I have done a bit of further testing and tried to install Jetpack to attempt to get a connection through it for WooPayments. No luck. I can’t install Jetpack on Nestify but can install it with no issues on DreamHost. I have sent this information to them an am waiting for a response.

Hi there @theqrater,

It’s good to know that you’ve been able to install it successfully on DreamHost, which means the issue might be specific to Nestify.

While we wait for their response, I would suggest double-checking the server requirements for Jetpack. Ensure that your PHP version is 7.4 or higher, and your server has the XML-RPC file enabled.

Additionally, check if there are any security firewalls that could be blocking the installation.

Let us know how it goes.

Hi ckadenge,

Thanks for following this up. I am happy to report that this installation problem is now resolved. I have successfully setup WooCommerce with WooPayments on Nestify.

The strange thing is that Nestify say they haven’t ’fixed’ anything on their server end. I asked if the Vultr server I am on was somehow ‘self-healing’ as it fixed itself after a day but they said there was nothing to heal. They added that they believe it was something you guys did on your end. Well it can’t be a plugin update as that didn’t happen. Maybe a reset of the Jetpack authorization servers or something?

I am just taking wild guesses as it is distressing not knowing why a simple installation like this went wrong in the first place but it is even more distressing not knowing how it got fixed. I am worried it could break at any time in the future. Any insight would be greatly appreciated!

Hello @theqrater,

Glad to know everything is working as expected!

Thanks for following this up. I am happy to report that this installation problem is now resolved. I have successfully setup WooCommerce with WooPayments on Nestify.

The last WooPayments version was released a week ago, so it’s not from our end. :?)

If I had to guess, something was blocking the Jetpack connection, either a firewall rule or restriction to the number of XML-RPC requests that can be sent, etc.

I’ll be marking the thread as solved for now, please feel free to create a new one if you have any other problem.