Unable to install demo content. Error: Bad Gateway (502)

Hello Crimeafrend,
Thank you for using our themes and plugins,
-> We find some issue on Previous version of ThemeEgg ToolKit you can download new ThemeEgg Toolkit for demo importer. We fixed all issue of previous version. Thankyou for the information.

If you have any further query feel free to ask us. We are always ready to help you.
Thank you,
ThemeEgg
-Support Team

Unfortunately, the problem remains unresolved. Updated WordPress, theme and plug-ins to the latest versions. The Bad Gateway (502) error has stopped showing. The process of importing demo data starts, which hangs without completion. I waited about one hour – the process of importing and was not completed. In the archive, several images were found, a log file with error report and an xml file, apparently with the content of the demo data.

Contents of log file:
Completed AJAX call number: 1
[ERROR] Failed to import “eggthemesHeader images” (Media files)
[ERROR] Failed to import “menuAdd” (Media files)
[ERROR] Failed to import “MenuCollectionEggThemes” (Media files)
[ERROR] Failed to import “MenuTOPset” (Media files)
[ERROR] Failed to import “HomePageContent 1” (Media files)
[ERROR] Failed to import “HomePageContent 1” (Media files)
[ERROR] Failed to import “shree chandee adarsha saral secondary school Lalitpur” (Media files)
[ERROR] Failed to import “Free-Wallpaper-Nature-Scenes_Gg92QQ8” (Media files)
[ERROR] Failed to import “Q” (Media files)
[ERROR] Failed to import “131001-D-BW835-949” (Media files)
[ERROR] Failed to import “flames background”
[ERROR] Failed to import “dies” (Media files)
[ERROR] Failed to import “Donald Trump, Steve Mnuchin” (Media files)
[ERROR] Failed to import “hot” (Media files)
[ERROR] Failed to import “modeling” (Media files)
[ERROR] Failed to import “model-1” (Media files)
[ERROR] Failed to import “mIMAGE_Mary-Kom” (Media files)
And this record is repeated 148 times!

By the way, on your site in the demo version of the topic https://demo.themeegg.com/?name=EggNews the images to the notes have disappeared.

Hello, crimeafrend,
Thank you for reporting our https://demo.themeegg.com/?name=EggNews issue.
Now, it’s fixed ??
And about demo import, it should work on your website too ?? We have tested on our demo server. It’s working fine.
Before importing content please make sure CURL is working fine.
And please try again and let us know ?? We are always ready to help you ??
Regards
ThemeEgg Team ??

I tried to import from an xml file, which was imported into media files, alas, only texts of notes, articles and rubrics were transferred. There are no images in the transferred materials. Also, the appearance of the main page and the sidebar has not been adjusted. After that, when I try to import the demo again, I get the Bad Gateway Error (502) Bad Gateway Error (502). I will try to roll back the site from the Backup and re-import the demos via the plug-in.

Maybe the problem is with the PHP version or other hosting settings? What version of PHP is required for half-way work?

Curl on the server is installed and running. Specify, please, what version is necessary for correct operation of the plug-in? And which version of PHP is better to use? After restoring the site from Backup, I have the same problem when trying to import. I reinstalled WordPress 4.9, removed and re-installed the theme 1.3.7. Now, when I import, I get Error: Internal Server Error (500).

Hello, crimeafrend,
-> You can use version 5.6 or latest version of php
-> We need to check your website. can you please provide us your website link?
Regards
ThemeEgg Team

Link to the site https://alushta.pp.ua If necessary, can I give access to the administrative part of the site?

Completely deleted the entire site from the server. Then reinstalled WordPress 4.9, theme 1.3.7, the recommended plug-ins of the latest versions. At the end of the installation of the plugins I receive the following message: Warning: sprintf (): Too few arguments in /home/host1411530/alushta.pp.ua/htdocs/www/wp-admin/includes/class-bulk-upgrader-skin.php on line 150 When I try to import the demo data, I still get an error: Error: Internal Server Error (500). Curl on the server is installed and running. The current version of PHP version is 7.1, but I tried unsuccessfully to import it in PHP 5.6, 7.0. The hosting administrator on my server has disabled all filters and removed all restrictions. But errors 502 and 500 occur when you try to import permanently. If you specify your email for communication, I can give access to the administrative part of the site.

Hello, crimeafrend,

Could you please send send your admin credintial to our official email address [email protected] We will check and let you know.

Regards
ThemeEgg Team

• This reply was modified 7 years, 3 months ago by Theme Egg.
• This reply was modified 7 years, 3 months ago by Theme Egg.

I created a new user with Administrator rights and provided a login and password for [email protected]. The only moment. Now the administrator of my hosting has also requested access to the administrative part of the site. He also wants to understand the problem. So keep that in mind.

Hi @crimeafrend ??
We just checked on your website and saw there already imported content ?? Is there still problem or already resolved :)? Could you please let us know ??
Regards
ThemeEgg Support Team ??

I managed to successfully import the demo under PHP 5.4. This is just defined by the administrator of my server, so I did not have time to report.