Unable to install

  • Resolved phildarv

    (@phildarv)


    5 years, 5 months ago

    when activating the plugin I get this message:

    Plugin could not be activated because it triggered a fatal error.
    This plugin requires WooCommerce plugins to be active!

    Woocommerce is already installed!!

    I’m not sure if this is the issue, but it’s a multisite and i’m activating on just one site – has it been tested/used on multisite?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Pitabas

    (@pitabas106)

    @phildarv,

    We are currently working on the above issue, once done will let you know.

    Thanks
    Pitabas

    Plugin Author Pitabas

    (@pitabas106)

    @phildarv,

    The multisite installation issue has been fixed and released the latest version plugin.

    Please check and let me if there is any other issue.

    Thanks
    Pitabas

    Thread Starter phildarv

    (@phildarv)

    Great, thanks I’ve now got it installed

    It’s not bringing in any addresses though

    Plugin Author Pitabas

    (@pitabas106)

    Hi @phildarv,

    Can you please share your site URL to check the console log?

    Or you please check the js console error and let me know, if there is any error exists.

    Thanks
    Pitabas

    Thread Starter phildarv

    (@phildarv)

    Hi @pitabas106

    I’ve just uploaded version 1.0 and still cant get address to auto complete – here’s my URL https://www.greenvill.co.uk/checkout/

    Plugin Author Pitabas

    (@pitabas106)

    Hi @phildarv,

    Some JS errors are there in your Website browser console. Please fix the js error then the Autocomplete plugin will work.

    JS error screenshot: https://ibb.co/Nyth8MP

    Thread Starter phildarv

    (@phildarv)

    Great, thanks – looks like it was caused by the Autoptimize app

    • This reply was modified 5 years, 5 months ago by phildarv.
    Plugin Author Pitabas

    (@pitabas106)

    @phildarv,

    Glad to know it works for you.

    Please write a review you really like our plugin and support.

    Re. autoptimize; if you want to troubleshoot further, first and foremost try to identify what is breaking your site by just disabling CSS or JS or Image optimization (incl. lazyload). Once you know that, dive in and try identify what code/ files (CSS or JS) are responsible for the broken feature and try excluding that. If the problem is with JS, chances are you’ll find useful information on your browser’s developer console. There’s more info in the troubleshooting tips and info on exclusions in the AO FAQ.

    hope this helps,
    frank

Viewing 9 replies - 1 through 9 (of 9 total)
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