Unable to insert blog – WordPress is installed in a subfolder

  • Resolved Helvetia Basel

    (@helvetiabasel)


    4 years, 1 month ago

    Hi everyone

    We recently scrapped our old WordPress site (due to defunct plugins and an update of WP on top of that… breaking too many things).

    Due to our host (and having a different WP site in another subfolder), our new site resides in \public_html\wordpress instead of root (\public_html).

    So our WordPress-Address (URL) points to https://www.example.com/wordpress
    While our Website-Address (URL) points to https://www.example.com

    Attempting to connect Jetpack from within the Dashboard results in the following error:
    “Unable to insert blog. Please try again or contact support.”

    The issue persists even when disabling all other plugins and performing a clean re-installation of Jetpack (as per https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack), removing or adding the URL prefix www and/or disconnecting the site from WordPress.com (we don’t care about the stats and never used any other features).

    The debug tool (https://jptools.wordpress.com/debug/) looks for the xmlrpc.php in https://www.example.com/xmlrpc.phpinstead of where it actually is: https://www.example.com/wordpress/xmlrpc.php.

    The WordPress XML-RPC Validation Service (https://xmlrpc.eritreo.it/) successfully validates the connection though, since it looks in the right place.

    Are there some leftovers of previous tests on the side of the Jetpack servers that’d need to be cleaned up, or is this a case of Jetpack simply not working if WP isn’t installed in root, resp. when Website-Address URL and WordPress-Address URL differ?

    Thanks and best regards

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @helvetiabasel

    I’ve made a small change on our end of things, can you try connecting Jetpack again?

    Best,

    Thread Starter Helvetia Basel

    (@helvetiabasel)

    Hi @bruceallen

    Thanks. The Plugin was able to connect, but the URL it generated to show “My Plan” was missing the .../wordpress/... part in the URL.

    The plugin dashboard is showing the error “Unable to insert blog. Please try again or contact support.” as before.

    Regards

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hi @helvetiabasel,

    Since we’re talking about paid plans here, we’ll need you to reach out via our Contact Form, so we can verify ownership and perform the requested move for you.

    Please be sure you’re logged into the WordPress.com account which owns the Jetpack plan, and contact us here:

    https://jetpackme.wordpress.com/contact-support/

    Make sure to link to this thread in your ticket. ??

    Thanks!

    Thread Starter Helvetia Basel

    (@helvetiabasel)

    Hi @jenhooks

    I’m not talking about paid plans.

    I’m talking about what I saw when I managed to connect Jetpack (it takes you to the “My Plans” page and that URL was wrong).

    Now, whenever I go to the Jetpack dashboard, I get one or both of the following error messages:
    (Sometimes) Jetpack Dashboard was unable to properly communicate with your website. Please check your website's error logs to see what's wrong.
    and/or
    (Always) Unable to insert blog. Please try again or contact support.

    If I select the Debug link at the bottom, it tells me that everything is working:
    Your Jetpack setup looks a-okay!

    I’m a bit at a loss now, as to what’s going on, since this definitely isn’t the same as with a test page we’ve tried.

    Best regards

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @helvetiabasel,

    Thanks for the clarification.

    On our end, we’re trying to find your site’s XML-RPC in the proper place, at https://www.helvetia-basel.ch/wordpress/xmlrpc.php. Your home and WordPress URLs also look correct in our settings.

    I think the issue is that we’re getting intermittent 500 Internal Server Error responses when trying to access XML-RPC. Can you ask your host if they are rate-limiting Jetpack’s access to XML-RPC, or blocking in some other way?

    Our IP addresses are here if they’d be able to whitelist:

    https://jetpack.com/ips-v4.txt

    Let us know what you find out.

    Thread Starter Helvetia Basel

    (@helvetiabasel)

    Hi @jenhooks

    Just to make sure, are the settings for the URLs the below?

    XML-RPC: https://www.helvetia-basel.ch/wordpress/xmlrpc.php
    Wordpress-URL: https://www.helvetia-basel.ch/wordpress
    Website-URL: https://www.helvetia-basel.ch

    I’ll ask our host, as there are occasionally error messages from our logs hinting at insufficient memory allocated.

    Also, I’m going to look into tracking access to the XML-RPC, to see if there’s unwanted traffic from elsewhere (as only Jetpack should access it).

    Thanks and best regards.

    Thread Starter Helvetia Basel

    (@helvetiabasel)

    Hi @jenhooks

    Thanks for the time you and your colleagues invested.

    We decided to turn off Jetpack, as we won’t be using any of the features.

    Best regards

Viewing 7 replies - 1 through 7 (of 7 total)
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