• Resolved Renan A. Diaz

    (@reandimo)


    Hi, I’m having issues connecting Jetpack with my site.

    When I click on “Setup Jetpack” is showing “An error occurred. Please try again.” and when I check the console log the response is “Unable to insert blog. Please try again or contact support.”.

    I’ve enabled the debug mode and when I check again the response is showing:

    { 
     "code":"invalid_user_permission_jetpack_connect",
     "message":"You do not have the correct user permissions to perform this action.\n\t\t\tPlease contact your site admin if you think this is a mistake.",
     "data":{"status":403}
    }

    For context I had a previous website connected to the same domain and I build a new website with new DB. Also I’m using WordPress Bedrock.

    Here is my Server Info:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://escondidospirits.com/wp
    Site address (URL): https://escondidospirits.com
    WC Version: 6.7.0
    REST API Version: ? 6.7.0
    WC Blocks Version: ? 7.8.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 3 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.14.0
    PHP Version: 7.4.30
    PHP Post Max Size: 64 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.38-0ubuntu0.18.04.1
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Tu servidor no tiene la clase SoapClient activada - puede que algunos plugins de pasarela de pago que utilizan SOAP no funcionen como se espera.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.7.0
    WC Database Prefix: escondido
    Tama?o total de la base de datos: 61.87MB
    Tama?o de los datos de la base de datos: 59.10MB
    Tama?o del índice de la base de datos: 2.77MB
    escondidowoocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowoocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowoocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowoocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    escondidowoocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowoocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowoocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    escondidowoocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowoocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowoocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowoocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowoocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowoocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowoocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidoactionscheduler_actions: Datos: 0.09MB + índice: 0.11MB + Motor InnoDB
    escondidoactionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidoactionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidoactionscheduler_logs: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
    escondidocommentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidocomments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    escondidolinks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidooptions: Datos: 5.23MB + índice: 0.25MB + Motor InnoDB
    escondidopostmeta: Datos: 1.42MB + índice: 0.19MB + Motor InnoDB
    escondidoposts: Datos: 30.47MB + índice: 0.27MB + Motor InnoDB
    escondidorevslider_css: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_css_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_sliders: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_sliders_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_static_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidorevslider_static_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidotermmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidoterms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidoterm_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidoterm_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidousermeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
    escondidousers: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    escondidowc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
    escondidowc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    escondidowc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    escondidowc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidowc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    escondidowc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowfblockediplog: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    escondidowfconfig: Datos: 2.45MB + índice: 0.00MB + Motor InnoDB
    escondidowfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowffilemods: Datos: 11.52MB + índice: 0.00MB + Motor InnoDB
    escondidowfhits: Datos: 0.23MB + índice: 0.08MB + Motor InnoDB
    escondidowfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowfissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    escondidowfknownfilelist: Datos: 5.52MB + índice: 0.00MB + Motor InnoDB
    escondidowflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowflogins: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
    escondidowfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidowfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    escondidowfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    escondidowfstatus: Datos: 0.19MB + índice: 0.13MB + Motor InnoDB
    escondidowftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidowpmailsmtp_debug_events: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
    escondidowpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    escondidoyoast_indexable: Datos: 0.11MB + índice: 0.09MB + Motor InnoDB
    escondidoyoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    escondidoyoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    escondidoyoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    escondidoyoast_seo_links: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 35
    acf-field-group: 7
    attachment: 75
    custom_css: 1
    customize_changeset: 5
    et_body_layout: 3
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 6
    et_template: 20
    et_theme_builder: 2
    mc4wp-form: 1
    nav_menu_item: 5
    page: 13
    post: 3
    product: 12
    revision: 1183
    shop_order: 1
    wp_global_styles: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (21) ###
    
    Advanced Custom Fields PRO: por Elliot Condon – 5.9.0
    Age Gate: por Phil Baker – 2.21.0
    Cloudflare: por Cloudflare
    Inc. – 4.10.1
    
    Error Log Viewer by BestWebSoft: por BestWebSoft – 1.1.2
    Jetpack: por Automattic – 11.1.1
    Loco Translate: por Tim Whitlock – 2.6.2
    MC4WP: Mailchimp for WordPress: por ibericode – 4.8.7
    Mantenimiento web: por Carlos Doral – 0.11
    Really Simple SSL: por Really Simple Plugins – 5.3.2
    Slider Revolution: por ThemePunch – 6.3.9
    Safe SVG: por 10up – 2.0.2
    States, Cities, and Places for WooCommerce: por Kingsley Ochu – 1.3.2
    User Switching: por John Blackbourn & contributors – 1.6.0
    Quantity Plus Minus Button for WooCommerce: por CodeAstrology – 1.1.1
    Mercado Pago payments for WooCommerce: por Mercado Pago – 6.0.1
    WooCommerce Modal Fly Cart  + Ajax add to cart PRO: por aThemeArt – 1.1.9
    WooCommerce: por Automattic – 6.7.0
    Wordfence Security: por Wordfence – 7.5.11
    Yoast SEO: por Team Yoast – 19.3
    WP Mail SMTP: por WPForms – 3.4.0
    WP Migrate Lite: por Delicious Brains – 2.3.2
    
    ### Inactive Plugins (8) ###
    
    Checkout Field Editor for WooCommerce: por ThemeHigh – 1.6.1
    Contact Form 7: por Takayuki Miyoshi – 5.6
    Email Log: por Sudar – 2.4.8
    Flamingo: por Takayuki Miyoshi – 2.3
    Query Monitor: por John Blackbourn – 3.9.0
    SVG Support: por Benbodhi – 2.4.2
    W3 Total Cache: por BoldGrid – 2.2.3
    WordPress Importer: por wordpressdotorg – 0.7
    
    ### Must Use Plugins (3) ###
    
    Bedrock Autoloader: por Roots – 1.0.3
    Register Theme Directory: por Roots – 1.0.0
    WP Migrate DB Pro Compatibility: por Delicious Brains – 1.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: CLP ($)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Base de la tienda: #30 - /tienda/
    Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
    Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
    Mi cuenta: #33 - /mi-cuenta/
    Términos y condiciones: ? Página sin definir
    
    ### Theme ###
    
    Name: Escondido Spirit
    Version: 1.0.0
    Author URL: https://nativo.team/
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.17.3
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-07-13 13:34:45 +00:00
    Options: ?
    Notes: 59
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Completo: 176
    Oldest: 2022-06-28 18:17:01 +0000
    Newest: 2022-07-13 01:03:50 +0000
    
    Pendiente: 2
    Oldest: 2022-07-14 00:03:04 +0000
    Newest: 2022-07-18 14:27:18 +0000
    
    ### Status report information ###
    
    Generated at: 2022-07-13 12:45:11 +00:00
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @reandimo

    You should be able to connect Jetpack now.

    The issue was that your WordPress address now has the /wp after it, and that needed to be updated on our end so that Jetpack is looking at the correct WordPress installation.

    Can you try to connect again, and let us know how it goes?

    Thread Starter Renan A. Diaz

    (@reandimo)

    Hi @bruceallen ,

    Yep it’s working now, thank you so much for your help.

    Regards,
    Renan.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to insert blog’ is closed to new replies.