Unable to insert blog

  • Resolved willie0512

    (@willie0512)


    3 years, 6 months ago

    I cannot connect my website to Jetpack or Jetpack Boost. The error is: Unable to insert blog.

    {
  "code": "insert_blog",
  "message": "Unable to insert blog. Please try again or contact support.",
  "data": 400
}

    Troubleshooting:
    – Deleted my WordPress.com account and started a new account (at great inconvenience as I had to reconnect many websites)
    – Deleted all core WordPress files, reuploaded fresh, clean WordPress 5.8
    – Repeatedly installed and uninstalled Jetpack or Jetpack Boost

    • This topic was modified 3 years, 6 months ago by willie0512.
    • This topic was modified 3 years, 6 months ago by willie0512.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @willie0512

    Glad to help!

    Jetpack is not connected to your site. That means we cannot access your site’s XML-RPC file, which is needed for our connection:

    https://www.aishawilliams.com/xmlrpc.php?for=jetpack

    The link above must return the following message:


    XML-RPC server accepts POST requests only.

    You can see a working example here: https://jetpack.me/xmlrpc.php

    Since your site returns a 404 “Not Found” error for this page, please check the following:

    * Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP (if you’re not sure what this means, please ask your hosting customer support for a hand)? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard → Upgrades page, then click the “Reinstall WordPress” button.

    * Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file. Again, if you’re not sure what this means, your host customer support should be able to lend a hand.

    * Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your hosting support and ask them to allow Jetpack to access xmlrpc.php.

    Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to WordPress.com:

    > https://jetpack.com/support/reconnecting-reinstalling-jetpack

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Thread Starter willie0512

    (@willie0512)

    Thanks so much for the tips Michelle. The page /xmlrpc.php was inaccessible because WordPress was not installed in the root directory. Moving the installation fixed everything, allowed access.

Viewing 2 replies - 1 through 2 (of 2 total)
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