Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Dan (a11n)

    (@drawmyface)

    Hi there

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter davidoshel

    (@davidoshel)

    Thanks for responding.
    https://scifinet.net
    Thanks! ??

    Anonymous User 18700194

    (@anonymized-18700194)

    Hi @davidoshel

    Thanks for sharing your site address. I noticed that your site is loading both the HTTP and HTTPS version. Ideally your site should only load via HTTPS with the HTTP version redirecting to HTTPS. Having it load via both HTTP and HTTPS can cause a variety of issues. Your hosting provider should be able to help you with this.

    Once that is resolved, the main issue is likely related to the connection with WordPress.com that Jetpack uses under the hood. Can you make sure that you have updated to the latest version of the plugin and try connecting again?

    Thread Starter davidoshel

    (@davidoshel)

    Thanks. ?? I’ve dropped a note to my hosting provider.

    Thread Starter davidoshel

    (@davidoshel)

    Got that done and it’s still giving me the same message. ??

    Plugin Support Dan (a11n)

    (@drawmyface)

    Hi @davidoshel

    For Boost to work, your site’s xmlrpc.php file needs to be publicly accessible. Yours is giving a 404 error:

    https://scifinet.net/xmlrpc.php

    I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the?xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Let us know how it goes!

Viewing 6 replies - 1 through 6 (of 6 total)
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