Unable to input credit card info on mobile

Hi @rater8

Thanks for reaching out!

I understand that the credit card input fields for the Stripe payment gateway are not working as expected when your store is viewed via mobile. Furthermore, even after switching to the default Storefront theme and all plugins are deactivated, the error persists, correct?

Just to confirm, when you switched to the default Storefront theme, did you also deactivated all plugins except for WooCommerce and Stripe and still the issue persists?

If yes, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hello – I was able to fix the issue.

The issue was that I had two “Checkout” sections on the same page, which was creating some conflict and preventing me from inputting data into the credit card fields.

The reason I had two checkouts was because one was for desktop and one was for mobile. The mobile checkout had 1 column, and the desktop checkout had two columns.

Is this expected? Is there any way I can get the above to work without breaking the credit card payment option?

Thanks!

Hello @rater8,

The reason I had two checkouts was because one was for desktop and one was for mobile. The mobile checkout had 1 column, and the desktop checkout had two columns.

I’m glad to hear that you were able to figure it out! ??

I’m not sure how compatible the extension is with this two-form checkout system, so I suggest avoiding it altogether. If the purpose of having two forms is to ensure responsiveness, then you can utilize media queries to modify the behavior on mobile displays using pure CSS.

If you would like, feel free to share screenshots of what you are trying to accomplish, and I or other forum contributors may be able to assist you with what you’re trying to achieve.

However, I should mention that customizations are not included in our support policy. If you require help with big theme behavior changes, please consider hiring a WooExpert or a developer from Codeable.

Cheers!

Hi,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Best.