Unable to initiate the verification code request at step 3 Confirm store require

  • Resolved fermaromosan

    (@fermaromosan)


    1 month, 2 weeks ago

    After completing the first two steps in setting up the Google for WooCommerce plugin, I reached the third step, Confirm Store Requirements. I entered the phone number with the Romania country code. I selected the option to be called. Unfortunately, I couldn’t answer exactly when I was called, so I didn’t receive the six-digit code. I tried to receive the code via SMS, and I got the following error: ‘Unable to initiate the verification code request. Maximum 5 attempts to verify the same phone number every 4 hours. Please try again later.’ I did this in the morning, so more than 4 hours have passed, but I still received the same message. It seems there’s an issue. The SMS option doesn’t work either. What can I do to restart the entire process or somehow reset it so I can receive a call again? It’s clear that I’ve reached a point where I can’t do anything else. This issue is not unique to this site, lactate-rumosam.ro. I’ve encountered the same problem on another site and couldn’t get past this step either. Please, I need an email address, a contact, or someone I can communicate with to resolve this issue. Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter fermaromosan

    (@fermaromosan)

    As a next step, please completely disconnect the current connection and set it up a fresh by following the steps below:

    Go to https://lactate-romosan.ro/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
    Under Merchant Center, click MC Disconnect
    Under Google Account, click Disconnect Google Account
    Under Jetpack, click Disconnect Jetpack (if you’ve installed)
    Go to Marketing > Google Listing & Ads and initiate a fresh connection.

    I manage to do this but didn’t help.

    What else can I do ? Please I really need your help to resolve this issue.

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    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @fermaromosan,

    Thank you for reaching out.

    I see you already tried some of the troubleshooting steps but are still facing the issue. However, I’d like to understand, did you already have a chance to reach out to Google support for further investigations on this issue? If you’ve not, I recommend you try reaching out to them to see what they have to say.

    On the other hand, I was able to notice here that a merchant used a different mobile number and the issue was solved. Could you give it a try and let us know how it goes?

Viewing 2 replies - 1 through 2 (of 2 total)
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