Unable to Import – There is not enough space available on the disk

Have you tried to reach over to GoDaddy support and see if they can help you with this?
The plugin will take the available disk space, check the import file size and if there is not enough disk space, it will display this message.
If there is enough disk space, but PHP is reporting a different number, then GoDaddy needs to adjust their PHP configuration to report disk space properly.
The plugin is using disk_free_space PHP function to get available disk space.

Ok, when I run disk_free_space with the following, I get 345 GB:

<?php 
$df = disk_free_space("/");
print("Free space: $df");
?>

So right now it appears that the plugin is not seeing the available space correctly.

Hi Greg,

The code that you have shared will show the disk space on the root volume.
Your site is likely not located on the same volume.
You can run this code to see the available disk space for the volume that your site is located on:

<?php
require_once( 'wp-load.php' );
echo "Free space: " . disk_free_space( ABSPATH );

You need to put the code at the root of your WordPress install.

• This reply was modified 5 years, 1 month ago by Yani. Reason: add more information

Thanks Yani! Here is the result returned, which I believe is in bytes?

5.9371312853811E+14

I don’t understand the E+14 at the end.

• This reply was modified 5 years, 1 month ago by Greg_R.

This gives you ~593GB
You can still force the plugin to still try and import the file.
It will likely fail but you can give it a try.

I think GoDaddy’s support should be able to assist you with this.

Ok, yes I already did try to import, and it locked up at about 7%.

If your own code is reporting that there is plenty of room, GoDaddy is simply going to repeat that they don’t support 3rd party code, so no, they will not assist with this ?? If your code had actually returned a low value, that might be another story.

How is it that the plugin is not seeing the available space correctly?

My guess is that the storage is shared and there no available reads or writes to the disk. When this happens, the storage reports 0 as available disk space.

If that were the case, then would I not be able to upload anything to the media library? Is there a way to connect an FTP user to the import?

• This reply was modified 5 years, 1 month ago by Greg_R.

Can I upload the wpress file into the backups folder and restore it as a backup?

If that were the case, then would I not be able to upload anything to the media library? Is there a way to connect an FTP user to the import?

No, the plugin does not have this feature.

Can I upload the wpress file into the backups folder and restore it as a backup?

No, this is feature is not available now, only in the paid version.

You can extract the backup with Traktor

I have the same problem on my hosting and the host won’t help. It is pretty bad of your plugin as this error didn’t appear before.