unable to handle options.php, dashboard, can’t restore to old website

  • Hello,

    I have installed a plugin on one of my client’s website, but after that, it improved the speed, but it opens dashboard directly without logging in and if logged out it will display cookies are not supported your browser, whether cookies are already enabled, it is taking the cached CSS
    which misplaced the contents of the website.

    It is showing some autoptimize_74687634427498some_random_number.css loaded before the title, and clearing the cache also not working
    I am using Cookie Notice plugin on my website.

    1: I have tried removing cache folder from wp-content
    2: I have tried to deactivate plugin from the dashboard, as well as from Cpanel.
    3: I have tried to hard cache clearing the browser
    4: Also tried the wp-admin/options.php
    but after hitting to save any changes it is showing me the message
    “The link you followed has expired.”

    I am unable to do anything from my dashboard.
    How do I resolve this issue,
    Please help me.

    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Optimizing Matters

    (@optimizingmatters)

    weird .. not all the things your describe can be caused by Autoptimize, but anyhow what to do;

    * remove wp-content/plugins/autoptimize
    * remove wp-content/cache/autoptimize
    * clear any database/ object cache you might have (redis/ memcached)
    * clear (or disable) any page cache you might have

    hope this helps,
    frank

    Thread Starter prasadd1989

    (@prasadd1989)

    the plugin is really great, but when changing the settings from plugin page and clicking on “Save changes and Empty Cache” it is showing “The link you followed has expired.”
    Please try again.

    the same will be happening while accessing wp-admin/options.php

    Please help me. Your help is appreciated.

    Thanks in advance.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    hmmm … do you happen to have “inline & defer” on with above the fold CSS filled in? because in some “secured” setups (with a web application firewall) the critical CSS is (wrongly) blocked when when containing things like ../../whatever/style.css for fear of directory traversal attacks.

    but if that’s not it I’m at a loss myself I’m afraid; access to settings-pages is done by WordPress core, AO does not interfere there :-/

Viewing 3 replies - 1 through 3 (of 3 total)
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