Unable to get plugin started

  • Resolved draperd

    (@draperd)


    8 years, 6 months ago

    I have 3.3.0 of Google Analytics Counter plugin. We already had Google tracking code on our site, and the plugin correctly found it.

    I followed the directions to create a key and secret for access, etc. When I finished all of that, I see the setup screen — I have posted a screenshot here: https://dl.dropboxusercontent.com/u/81409830/GAC%20Screenshot.png

    Clicking on the button “Collect Google Analytics Services” brings up a screen to give permission, which I do. But then I end up back at this same screen, with no visual changes. There is nothing in the log to indicate any error occurred.

    What is supposed to happen next? Am I missing some step?
    (It would be really helpful if there were a sequence of screen shots somewhere showing what it is supposed to look like.)

    thanks,
    denise

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author analytics-counter

    (@analytics-counter)

    Hello Denise,

    as I can see, you have done everything correctly. If you send an email to our support team, then we will try find the reason and solve this issue.
    Please, send your domain (website address) to our support via email support[@)wpadm.com
    Thank you.

    Best Regards,

    Google Analytics Counter Tracker Team

    Hi

    I′m having this same problem. Did you find a solution?

    BR Katri

    Thread Starter draperd

    (@draperd)

    I have to admit I switched to a different plugin, that worked at first try.

Viewing 3 replies - 1 through 3 (of 3 total)
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