• Resolved wpshushu

    (@wpshushu)


    Hi,

    I am not able to set it up.

    Screenshot https://www.screencast.com/t/I8tA7tF1LwYL

    What I tried to trouble shoot

    – Disabled all my plugins except WC & WC Payments.
    – Turn Cloudflare to development
    – Deactivate WC & WC Payments and reactivated them
    – Roll back WC Payments to 3.3.0
    – Tried clicking the “finish setup” button many many times
    – Observe nginx/apache error logs and also WP_DEBUG_LOG and didn’t notice anything suspecious, honestly I wasn’t really sure what I was supposed to look at.

    At first it appeared that it was Jetpack, I disabled and then completely deleted it. After a retry issue remains.

    I have tried everything I can do on my end, can someone help take a look.

    Thanks
    Shawn

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter wpshushu

    (@wpshushu)

    If it helps, here is WC system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.kicknroll.co.uk
    Site address (URL): https://www.kicknroll.co.uk
    WC Version: 5.9.0
    REST API Version: ? 5.9.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.51 (Unix) OpenSSL/1.1.1f
    PHP Version: 7.4.26
    PHP Post Max Size: 256 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.13-MariaDB-1:10.5.13+maria~focal
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wp_
    Total Database Size: 49.55MB
    Database Data Size: 44.31MB
    Database Index Size: 5.24MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.39MB + Index: 0.75MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.44MB + Index: 0.38MB + Engine InnoDB
    wp_cartflows_ca_cart_abandonment: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fsmpt_email_logs: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_openid_ai_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nx_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_nx_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 10.02MB + Index: 0.16MB + Engine InnoDB
    wp_postmeta: Data: 7.17MB + Index: 0.25MB + Engine InnoDB
    wp_posts: Data: 2.05MB + Index: 0.06MB + Engine InnoDB
    wp_ppress_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_ppress_meta_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_reviewx_criterias: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_reviewx_reminder_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sp_domain_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_statistics_pages: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
    wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_statistics_visitor: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
    wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_trackship_shipment: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wp_trackship_shipping_provider: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 2.02MB + Index: 0.16MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shippment_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpr_rucss_resources: Data: 11.36MB + Index: 0.09MB + Engine InnoDB
    wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 137
    custom_css: 5
    e-landing-page: 1
    elementor_library: 5
    nav_menu_item: 15
    page: 26
    post: 2
    product: 7
    product_variation: 22
    revision: 3
    shop_coupon: 1
    shop_order: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (33) ###
    
    Starter Templates: by Brainstorm Force – 3.0.12
    Customize My Account for WooCommerce: by SysBasics – 1.1.3
    Elementor Pro: by Elementor.com – 3.5.2
    Elementor: by Elementor.com – 3.4.8
    Facebook for WooCommerce: by Facebook – 2.6.7
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Facebook – 2.2
    Filester - File Manager Pro: by Ninja Team – 1.7.4
    FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.1.0
    Google Listings and Ads: by WooCommerce – 1.8.0
    Site Kit by Google: by Google – 1.47.0
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
    Imagify: by WP Media – 1.10
    Mailchimp for WooCommerce: by Mailchimp – 2.5.4
    Social Login, Social Sharing by miniOrange: by miniOrange – 300.3.7
    Nextend Social Login: by Nextendweb – 3.1.3
    ReviewX Pro: by WPDeveloper – 1.2.5
    ReviewX: by WPDeveloper – 1.3.9
    Rank Math SEO PRO: by Rank Math – 3.0.0
    Rank Math SEO: by Rank Math – 1.0.78
    TrackShip for WooCommerce: by TrackShip – 1.2.2
    Product Catalog Sync for WooCommerce: by WebToffee – 1.1.5
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
    WooCommerce Payments: by Automattic – 3.4.0
    WooCommerce PayPal Payments: by WooCommerce – 1.6.3
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
    WooCommerce: by Automattic – 5.9.0
    Wordfence Security: by Wordfence – 7.5.7
    WP Rollback: by Impress.org – 1.7.1
    WP Statistics: by VeronaLabs – 13.1.2
    ProfilePress: by ProfilePress Team – 3.2.4
    WPForms Lite: by WPForms – 1.7.1.2
    YITH Custom Login: by YITH – 1.1.8
    
    ### Inactive Plugins (1) ###
    
    WP Rocket: by WP Media – 3.10.5
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: by  – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #401 - /shop
    Cart: #97 - /cart
    Checkout: #98 - /checkout
    My account: #99 - /my-account-2
    Terms and conditions: #3064 - /terms
    
    ### Theme ###
    
    Name: Astra
    Version: 3.7.5
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /home/runcloud/webapps/kicknrolluk/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://www.kicknroll.co.uk
    Subscription Statuses: –
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? No
    
    ### Store Setup ###
    
    Country / State: United Kingdom (UK)
    
    ### Payment Gateway Support ###
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: –
    Shop country code: GB
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### WooCommerce Payments ###
    
    Version: 3.4.0
    Connected to WPCOM: Yes
    Blog ID: 199532847
    Account ID: -
    
    ### Action Scheduler ###
    
    Canceled: 2
    Oldest: 2021-12-05 08:27:07 +0000
    Newest: 2021-12-06 06:00:44 +0000
    
    Complete: 1,904
    Oldest: 2021-11-15 05:24:32 +0000
    Newest: 2021-12-14 13:47:42 +0000
    
    Pending: 10
    Oldest: 2021-12-14 15:46:24 +0000
    Newest: 2022-01-12 00:21:41 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-14 13:55:12 +00:00
    
    Plugin Support Raif D. a11n

    (@rdeari)

    Hi @wpshushu :wave

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    • This reply was modified 3 years, 3 months ago by Raif D. a11n.
    Thread Starter wpshushu

    (@wpshushu)

    @rdeari Thanks. Resubmitted to woocommerce.com.

    Plugin Support B C. a11n

    (@battouly)

    Thanks for the update.

    I’m going to mark this as “resolved”. If you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘unable to finish setup’ is closed to new replies.