Unable to fill field on Credit Card checkout

  • Resolved Perfect10Design

    (@perfect10design)


    5 years, 8 months ago

    I have the Stockie Theme and there is a conflict with Woocommerce Stripe payment gateway. As we get to the checkout if one chooses to use Stripe Credit Card payment the fields are not allowing to be filled in from Card No. to CCV. please could you let me know the error and how to repair.

    If i change the theme to a native WordPress theme it works fine.

    If you need access please let me know as the site is under construction.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    I took a look at your site to see if I could replicate the problem at checkout and get some more information – however, I can only see your “coming soon” page.

    Your best option would be to check in with the theme developer – they should have a good idea of where the conflict is happening. They would also need to see the actual page in action to see the error.

    If you purchased Stockie via Themeforest, here’s where you’ll need to go for support:
    https://themeforest.net/item/stockie-multipurpose-creative-woocommerce-theme/23517006/support

    I hope that helps you in the right direction!

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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