Unable to Expand – Unsupported Format

  • Resolved farahm123

    (@farahm123)


    12 months ago

    Hi — I’m testing out this plugin on my organization’s staging site and having some issues. It seems to work for bulk downloading only some documents, in particular any in the “Additional Documents” section shown here: https://drive.google.com/file/d/1C9TkjwbGqnRsZXojViz2OGBTyFkPLAgx/view?usp=sharing

    The entries that have images or documents in the other fields like “Primary Images” or “Supporting Images” are not having those included in the zip file. I think this is why I’m getting the “Unsupported Format” error when I try to open those zip folders, but I’m not sure. Is there a way to include ALL fields with uploaded attachments in the bulk download? Thanks!

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  • Plugin Author Torsten H?ndler

    (@shogathu)

    Hello farahm,

    thanks for your question. We will check this.
    Where did the files come from? It looks like they come from an external URL because they have URL parameter at the end of the name. Are the files uploaded by the standard upload field, or did you have an extra plugin which add a new upload field?

Viewing 1 replies (of 1 total)
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