Unable to enter text in Desciptionn field for Create Ticket

When creating a ticket, I can enter text in the subject field and choose selections from drop down menus. However, when I try to enter a description, I can’t click on the text area box and put focus on it to enter anything.

When viewing the Inspector console I can see this:

<textarea id=”create_ticket_body” name=”create_ticket_body” style=”visibility: hidden;“></textarea>

Why is the visibility hidden?

When I changed visibility from hidden to show in the Inspector / Elements panel, then I can enter a description.

• This topic was modified 7 years, 9 months ago by thomastthai.