unable to enter card details in card payment form on checkout page

  • Resolved irahul224

    (@irahul224)


    6 years, 10 months ago

    We are using “WooCommerce PayPal Powered by Braintree Payment Gateway” for credit/debit card payment but getting error as “Currently unavailable. Please try a different payment method.” server is maginn.ie

    The same thing we using on our development server and its working fine (server is netlaunches.info/maginn)

    Don’t know what causing the error because we also not getting any error in our log file

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Disable 3D security – the latest option in settings

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Did disabling the 3D security work for you?

    If not, please make sure that you have the debug mode turned on and test the form again and see if any errors are written to your log file. You can find the errors at WooCommerce > Status > Logs Tab and select PayPal Braintree from the dropdown menu.

    If you are seeing any errors in your log, please let us know what they are.

    Thread Starter irahul224

    (@irahul224)

    Hi,
    i turned ON the debug mode but didn’t get any error in log file, we contact to server executive as per their recommendation we need to buy SSL certificate to work braintree properly.

    Thanks

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Yes! That is correct that you need an SSL certificate for Braintree.

    If you get SSL set up and are still having trouble, you can open a ticket by going to https://www.WooCommerce.com, then click on Support > Helpdesk > Create a ticket > Free plugins.

    We’ll be able to help you troubleshoot from there.

Viewing 4 replies - 1 through 4 (of 4 total)
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