Unable to enable Count logged in page views from

Hello there, Saket.

Could you share your site’s URL (domain) here, so we can have a look?

If you want it to remain private, you can also contact us via this form here.

Thanks!

https://ssfurnishings.com/

Hi @dzire2dzine

Jetpack is not connected to your site. That means we cannot access your site’s XML-RPC file, which is needed for our connection:

YOURDOMAIN/xmlrpc.php?for=jetpack

The link above must return the following message:

XML-RPC server accepts POST requests only.

You can see a working example here: https://jetpack.me/xmlrpc.php

Since your site returns an error for this page, please check the following:

* Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP (if you’re not sure what this means, please ask your hosting customer support for a hand)? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard → Upgrades page, then clicking the “Reinstall WordPress” button.

* Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file. Again, if you’re not sure what this means, your host customer support should be able to lend a hand.

* Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your hosting support and ask them to allow Jetpack to access xmlrpc.php.

Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to WordPress.com:

https://jetpack.com/support/reconnecting-reinstalling-jetpack

Let me know if you have any questions.

My best regards,

Michelle

Hi @deathlynotes Thank you looking into it, it shows connected, and as I mentioned I thought it was because of Cloudflare but I already have whitelist all IP in my htaccess file https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

But I couldn’t understand how to add ASN 2635 in cloudflare

<Files xmlrpc.php>
	order deny,allow
	deny from all
#https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/
	allow from 122.248.245.244/32
	allow from 54.217.201.243/32
	allow from 54.232.116.4/32
	allow from 192.0.80.0/20
	allow from 192.0.96.0/20
	allow from 192.0.112.0/20
	allow from 195.234.108.0/22
	allow from 192.0.64.0/24
	allow from 192.0.65.0/24
	allow from 192.0.66.0/24
	allow from 192.0.67.0/24
	allow from 192.0.68.0/24
	allow from 192.0.69.0/24
	allow from 192.0.70.0/24
	allow from 192.0.71.0/24
	allow from 192.0.72.0/24
	allow from 192.0.73.0/24
	allow from 192.0.74.0/24
	allow from 192.0.75.0/24
	allow from 192.0.76.0/24
	allow from 192.0.77.0/24
	allow from 192.0.78.0/24
	allow from 192.0.79.0/24
	allow from 192.0.80.0/24
	allow from 192.0.81.0/24
	allow from 192.0.82.0/24
	allow from 192.0.83.0/24
	allow from 192.0.84.0/24
	allow from 192.0.85.0/24
	allow from 192.0.86.0/24
	allow from 192.0.87.0/24
	allow from 192.0.88.0/24
	allow from 192.0.89.0/24
	allow from 192.0.90.0/24
	allow from 192.0.91.0/24
	allow from 192.0.92.0/24
	allow from 192.0.93.0/24
	allow from 192.0.94.0/24
	allow from 192.0.95.0/24
	allow from 192.0.96.0/24
	allow from 192.0.97.0/24
	allow from 192.0.98.0/24
	allow from 192.0.99.0/24
	allow from 192.0.100.0/24
	allow from 192.0.101.0/24
	allow from 192.0.102.0/24
	allow from 192.0.103.0/24
	allow from 192.0.104.0/24
	allow from 192.0.105.0/24
	allow from 192.0.106.0/24
	allow from 192.0.107.0/24
	allow from 192.0.108.0/24
	allow from 192.0.109.0/24
	allow from 192.0.110.0/24
	allow from 192.0.111.0/24
	allow from 192.0.112.0/24
	allow from 192.0.113.0/24
	allow from 192.0.114.0/24
	allow from 192.0.115.0/24
	allow from 192.0.116.0/24
	allow from 192.0.117.0/24
	allow from 192.0.118.0/24
	allow from 192.0.119.0/24
	allow from 192.0.120.0/24
	allow from 192.0.121.0/24
	allow from 192.0.122.0/24
	allow from 192.0.123.0/24
	allow from 192.0.124.0/24
	allow from 192.0.125.0/24
	allow from 192.0.126.0/24
	allow from 192.0.127.0/24
</Files>

• This reply was modified 2 years, 4 months ago by Saket Jajodia.

Hi @dzire2dzine

I wanted to pass along that what you’re mentioning and seeing above is indeed a bug and the fix will be included in the next version (11.2) of Jetpack.

You can see the public GitHub issue here:

https://github.com/Automattic/jetpack/issues/8161#issuecomment-1173534815

In the final comment, it is also noted that if you install the Jetpack Beta Tester plugin, the fix is already live there.

Thanks @bruceallen for update