Unable to edit users with this plugin installed

Well, actually Simple Author Box is triggered by another plugin which has the issue. The folder of that plugin is edd-new-shortcode-key-email please try deactivating it and try again.

It still happens with that plugin deactivated. Here’s the new error:

2020/02/18 21:59:39 [error] 7948#7948: *444717 FastCGI sent in stderr: "PHP message: PHP Warning: count(): Parameter must be an array or an object that implements Countable in /www/elearningfreak_434/public/wp-includes/kses.php on line 893PHP message: PHP Fatal error: Uncaught Error: Call to undefined function wp_enqueue_editor() in /www/elearningfreak_434/public/wp-content/plugins/simple-author-box/inc/class-simple-author-box.php:247
Stack trace:
#0 /www/elearningfreak_434/public/wp-includes/class-wp-hook.php(298): Simple_Author_Box->admin_style_and_scripts('user-edit.php')
#1 /www/elearningfreak_434/public/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array)
#2 /www/elearningfreak_434/public/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#3 /www/elearningfreak_434/public/wp-admin/admin-header.php(97): do_action('admin_enqueue_s...', 'user-edit.php')
#4 /www/elearningfreak_434/public/wp-admin/user-edit.php(171): include('/www/elearningf...')
#5 {main}
thrown in /www/elearningfreak_434/public/wp-content/plugins/simple-author-box/inc/class-simple-author-box.php on line 247" while reading response header from upstream, client: 174.66.236.107, server: www.elearningfreak.com, request: "GET /wp-admin/user-edit.php?user_id=7441&wp_http_referer=%2Fwp-admin%2Fusers.php HTTP/1.0", upstream: "fastcgi://unix:/var/run/php7.3-fpm-elearningfreak.sock:", host: "www.elearningfreak.com", referrer: "https://www.elearningfreak.com/wp-admin/users.php"

Hey there. I’m still unable to edit users. Can you see my error log in the previous reply & let me know if there’s anything I can do?

Hi,

Sorry for the late reply. We have taken over maintaining this plugin and are going over open threads.

From your error log, it seems like you are using an old version of WordPress. Please upgrade to the latest version, or at least version 4.8 and the issue should be fixed ??