Unable to edit tours in backend

Hi @rebeckaandesign , can you e-mail us a screenshot of the error message?

Also, can you provide us with the debug/error log?

Hi @rebeckaandesign , I was following up to see if you found the solution. I am still waiting for your e-mail. Thanks.

Hello,

No I have not, I was waiting for out developer to send a response about the error message.

Here is a link to the screenshot you requested. https://www.dropbox.com/s/6fykn2p1p80s0cf/Screen%20Shot%202019-10-11%20at%202.49.48%20PM.png?dl=0

This is what I was sent:
Error Details
=============
An error of type E_ERROR was caused in line 4215 of the file /home/navcentre/public_html/wp-content/plugins/wpvr-pro/wpvr-pro.php. Error message: Uncaught Error: Class ‘ZipArchive’ not found in /home/navcentre/public_html/wp-content/plugins/wpvr-pro/wpvr-pro.php:4215
Stack trace:
#0 /home/navcentre/public_html/wp-admin/includes/template.php(1310): Wpvrpro->wpvr_setup(Object(WP_Post), Array)
#1 /home/navcentre/public_html/wp-admin/edit-form-advanced.php(642): do_meta_boxes(Object(WP_Screen), ‘normal’, Object(WP_Post))
#2 /home/navcentre/public_html/wp-admin/post.php(197): include(‘/home/navcentre…’)
#3 {main}
thrown

Hi, please e-mail us the following information:

1. What is the php version of your live server and stagging server?
2. Is the license activated on both live site and stagging site?
3. Create a new tour on your live site, use it on a test post, publish it and give us the link.
4. Try to export a tour from your stagging server and import it to your live server. Let us know what happens.
(in case you don’t know how to use import and export, here’s the documentation)

Please e-mail the above information on our support e-mail. Thanks.

What is your support email address?

Hi, our support e-mail is [email protected]

Hi, since the issue is fixed, I am marking this as resolved. Feel free to contact us if you face further issues. Thanks.