Unable to edit staging

Hello Eddie @eddievet

It seems that you haven’t logged in to the staging site admin dashboard.

Please try to log in and see if that resolves the issue.

All the best,

Here is a screenshot of when staging started (https://ibb.co/LpWNzN0)

Here is another screenshot of when staging has ended (https://ibb.co/m423BbB)

What am i doing wrong?

Hello @eddievet

The first screenshot should be initiation of the staging creation.

Would you let us know what issue you are facing with the 2nd staging site.

All the best,

Yes, the first image is the initiantion and i showed it to see that the process is done correct.

The second image shows that i am unable to edit the website (via Elementor or WPBakery page editors) nor i can see the orange ribbon.

I can share wth you the website’s creds if you request it. You can then see for yourself what i am trying to say

• This reply was modified 1 week ago by EddieG.

Hello @eddievet ,

Would you kindly send the debug information to our support email at support(a)wpvivid.com please? We will analyze it thoroughly to identify the issue. Thank you in advance for your cooperation.

To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.

Kind regards.

I have just sent the debug info as requested.

Thank you for your help given

Hi @eddievet

Thanks. We are going to check it and get back to you as soon as we can.

All the best,

Hi @eddievet

We have not received the debug zip about this thread. Would you please check it?

All the best,

I did send it. I am sure it attched it in the description box. Also, i am facing another issue and this is an EMERGENCY.

Yesterday i created a backup of my server with wpvivid at around 21:00 utc time and last post was published few hours earlier. I then started to restore the website (few hours later) and then i noticed that it was like i hadn’t done any backup at all. It restored at the point were it was, prior publishing the post.

Hello @eddievet ,

1. I did send it. I am sure it attched it in the description box. Also, i am facing another issue and this is an EMERGENCY.

We’ve searched all email folders, including Spam, but haven’t found your debug information. To avoid further delays, please download the staging log and send it to our support email. Additionally, please include a link to this thread in your email for efficient tracking.

2. Please publish a sample post on your site. Then, create a backup and restore it. After the restoration, please let us know if the sample post is missing.

Kind regards.