Unable to edit profiles on free plan after update

  • Resolved Pat_Martinez

    (@pat_martinez)


    3 years, 1 month ago

    When we updated your plugin to the latest version, 5.17.1, our clients can no longer edit their profiles. They get the following error message when they click Next to begin editing: “Please choose a valid category for your plan.”

    I doubled checked the settings for the free plan and all categories is selected.

    We are running a staging site that has an older version of the plugin, v5.15.2, and everything works fine there.

    Any suggestions on how to fix this? Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Garret L

    (@garret1996)

    Hi @pat_martinez

    Thank you for bringing this to our attention. I’m Garret from the customer success team and I’m sorry to hear that you’re having a problem here. I’ll be happy to help!

    I have been able to replicate this issue and have added it to our bug list to fix for a future release. We do apologize for any inconvenience in the meantime.

    Thanks for your patience!

    Best,

    • This reply was modified 3 years, 1 month ago by Garret L.
    Plugin Support Garret L

    (@garret1996)

    Hey @pat_martinez

    After some more digging, we found that this issue occurs when the fee plan assigned to that listing is disabled?. Please double-check that all your fee plans you are using are enabled.

    If all your plans ?????are enabled and you are still seeing this, please let me know.

    Best,??

    Thread Starter Pat_Martinez

    (@pat_martinez)

    Fantastic, that did the trick! All of our coaches are on our “free” plan but it was set as disabled. I changed it to enabled and now they can edit their listing. Thanks!

    Plugin Support Garret L

    (@garret1996)

    Awesome!

    Glad to hear that solved the issue here.

    Take care!

Viewing 4 replies - 1 through 4 (of 4 total)
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