Unable to Edit Email Address of Vendor

  • Resolved jyothi26

    (@jyothi26)


    10 months, 4 weeks ago

    Hi,

    I am trying to update a new email address for a vendor 2, so I went to Dokan –> Vendors –> Edit –> It was redirected to Users –> Contact Info –> Email –> I have updated email Id and click on save. But the Email address was not updating. The User Role was Vendor.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support sazdhossain

    (@sazdhossain)

    Hi @jyothi26,

    The issue you’re experiencing might be related to a potential conflict with other plugins or your theme.

    To identify and resolve this, I recommend following these steps:

    1. Plugin Conflict:
      • Deactivate all plugins except Dokan & WooCommerce.
      • Check if the email update issue persists.
      • If it doesn’t, reactivate each plugin one by one to find the conflicting plugin.
    2. Theme Conflict:
      • Switch to a default WordPress theme (like Twenty Twenty-Three).
      • Check if the email update works with the default theme.
      • If it does, there might be a conflict with your current theme.

    After performing these steps, you should be able to identify whether the issue is related to a plugin or theme. If you find the responsible plugin/theme, you may reach out to its support team for assistance.

    Thanks!

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi there,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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