Unable to edit accordion content

Hi,

If you have already deactivated all of your plugins except Elementor and temporarily switched to a default WP theme, please try the following troubleshooting steps in order to identify the issue:

1. Try changing your CSS Print Method going to Elementor settings > Advanced > CSS Print Method and see if that fixes the issue.

2. Regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard, then make sure that you clear your WP cache (your WP plugin if you have one), your server cache (if you have one. In this case, you can contact your hosting provider), and your browser cache.

I hope these solutions will help you solve this issue.

I tried that, but it didn’t seem to make any difference.

Have you tried to check if the widget is working properly while checking on a different browser?

Please also try on a different computer, the issue might be caused due to your browser’s extensions.

We’ve already checked it on several different browsers and several different computers, it’s having the same issue on all of them.

Do you see any other errors?

Please update Elementor to its latest available update (2.8.3)
and let me know if it solves your issue.

No, I haven’t seen any other errors. I tried updating to 2.8.3, but the issue is still happening.

I just tried rolling Elementor back to older versions, and it works fine on 2.7.6, it’s the versions after that where it’s not working.

Hi,

Do you see any errors on your Console Log (on your browser)?
If so, please paste it here or via PasteBin, so I could examine the issue better.

• This reply was modified 5 years, 2 months ago by Elementor.

Here’s what we have in the console:

JQMIGRATE: Migrate is installed, version 1.4.1 load-scripts.php:11:552
window.controllers/Controllers is deprecated. Do not use it for UA detection. ace.js:1:18446
;;;;;;;;;;;;;;;
;;; ;; ;;;
;;; ;;;;;;;;;;;;
;;; ;;;;;;;;;;;;
;;; ;; ;;;
;;; ;;;;;;;;;;;;
;;; ;;;;;;;;;;;;
;;; ;; ;;;
;;;;;;;;;;;;;;;

Love using Elementor? Join our growing community of Elementor developers: https://github.com/elementor/elementor
JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:552
TypeError: this.ui.previewContainer[0] is undefined
editor.min.js:31:96423
TypeError: c is undefined
14 editor.min.js:1:712

?

I’m experiencing the same issue. However the error I receive when I click on the Edit Accordion button (editor.min.js?ver=2.8.3:31):-

Uncaught TypeError: Cannot read property 'addEventListener' of undefined
    at ControlIconsView.onReady (editor.min.js?ver=2.8.3:31)
    at Object._triggerMethod (backbone.marionette.min.js?ver=2.4.5:22)
    at ControlIconsView.triggerMethod (backbone.marionette.min.js?ver=2.4.5:22)
    at ControlIconsView.onRender (editor.min.js?ver=2.8.3:2)
    at ControlIconsView.onRender (editor.min.js?ver=2.8.3:31)
    at Object._triggerMethod (backbone.marionette.min.js?ver=2.4.5:22)
    at ControlIconsView.triggerMethod (backbone.marionette.min.js?ver=2.4.5:22)
    at ControlIconsView.render (backbone.marionette.min.js?ver=2.4.5:23)
    at i.renderChildView (backbone.marionette.min.js?ver=2.4.5:22)
    at i._addChildView (backbone.marionette.min.js?ver=2.4.5:22)

I have the same issue with this error: at ControlIconsView.render (backbone.marionette.min.js?ver=2.4.5:23)

Is there already a solution?

Grtz. Marieke

This is happening to me too. I’ve tried multiple browsers.

window.controllers/Controllers is deprecated. Do not use it for UA detection. ace.js:1:18446
;;;;;;;;;;;;;;;
;;; ;; ;;;
;;; ;;;;;;;;;;;;
;;; ;;;;;;;;;;;;
;;; ;; ;;;
;;; ;;;;;;;;;;;;
;;; ;;;;;;;;;;;;
;;; ;; ;;;
;;;;;;;;;;;;;;;

Love using Elementor? Join our growing community of Elementor developers: https://github.com/elementor/elementor
JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:552
This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. homeshow-pros
The resource at “<URL>” was blocked because content blocking is enabled. 4
Autoplay is only allowed when approved by the user, the site is activated by the user, or media is muted. hls_video.js:1:279731
57cb8afb-c496-1b41-aabf-59b3a7cc73b4:1:5658
TypeError: this.ui.previewContainer[0] is undefined
editor.min.js:31:96423
TypeError: c is undefined
32 editor.min.js:1:712

Hi,

We are currently checking the cause of this issue with our development team.

In the meanwhile, please try the following steps:

Are you by any chance using version 4 of Font-Awesome?

If so, you can try upgrading to version 5 and see if it solves the issue with the Accordion widget.

Go to WP Dashboard > Elementor > Tools, and upgrade your font-awesome version to version 5 as mentioned in the following guide:
https://docs.elementor.com/article/584-migration-to-font-awesome-5

Let me know if it solved your issue.

Thanks David
I’ve upgraded to Font-Awesome 5 as per your suggestion and can see the Accordion is now working as expected.
Cheers
Aaron