Unable to download payment manifest

  • Resolved Hengky

    (@kiky1991)


    1 year ago

    Hi Plugin Expert,

    I have try to use stripe for google pay, the payment gateway work but sometimes I got error like this:

    Unable to download payment manifest “https://pay.google.com/gp/p/web_manifest.json”.

    Actually, I don’t know what have cause this happening, but this is quite disturbing in terms of user experience.

    Do you have any idea what have cause this error? what should I do? can we solved immediately?

    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @kiky1991,

    The error message “Unable to download payment manifest” usually appears when there’s an issue with the connection to Google Pay servers. This can be due to various reasons such as network issues, browser issues, or problems with the Stripe Payment Gateway plugin settings.

    Here are a few steps you can take to troubleshoot this issue:

    1. Ensure that you have a stable and strong internet connection as this could affect the communication with the Google Pay servers.
    2. Sometimes, outdated browsers can cause issues. Make sure you are using the latest version of your browser.
    3. Ensure that the WooCommerce Stripe Payment Gateway plugin is correctly configured.
    4. If you’re using an outdated version of the WordPress, WooCommerce and WooCommerce Stripe Payment Gateway plugin, consider updating it to the latest version.

    If the issue persists after trying these steps, please share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs. (Make sure to follow point no 11: https://woo.com/document/stripe/#setup-and-configuration)

    You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    I hope this provides some clarity. Please let us know if you have any other questions!

Viewing 1 replies (of 1 total)
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