Unable to download database

  • Resolved catandraven

    (@catandraven)


    2 years, 10 months ago

    I deactivated the plugin for troubleshooting, and after activating it again, and entering the token, it’s been stuck downloading the database for the past hour. I uninstalled the plugin, reinstalled it again, and the same thing happened. I don’t recall it took so long to download before. Any suggestions on how to fix this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ip2location

    (@ip2location)

    Can I know if you see any error in your browser console?

    Thread Starter catandraven

    (@catandraven)

    There was no error displayed. I switched from Firefox to Safari and could download it from there without a problem.

    Plugin Author ip2location

    (@ip2location)

    Do you have plugins installed with Firefox that potentially blocked the download request?

    Thread Starter catandraven

    (@catandraven)

    The Ad Blocker is disabled on my site. I have 1Password, Grammarly, Pinterest extensions installed. This didn’t happen when I first installed the IP Location plugin, so I’m not sure what could’ve happened.

    Plugin Author ip2location

    (@ip2location)

    Please contact us at support [at] ip2loction [dot] com with your error screenshot. We will investigate further from there.

Viewing 5 replies - 1 through 5 (of 5 total)
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