Unable to download certificates

  • Resolved gareth94

    (@atebol)


    3 weeks, 6 days ago

    Hello. When a user clicks to generate/download their certificate, they receive an alert box in the browser with the error “Nonce not matched. Action failed!” and thus are unable to download the certificate. I’ve tried the following but to no avail!

    • Tried the steps on the following page.
    • Turned off all plugins except for Tutor LMS
    • Tried using a different web browser and device

    Any help would be greatly appreciated! Thank you

Viewing 1 replies (of 1 total)

  • Hello @atebol,

    Thank you for reaching out!

    Certificate is a feature of the?Tutor LMS Pro?version. As you are using the Pro version of the plugin, please?open a ticket?for support. Our customer support specialists are ready to check the problem and help you accordingly as soon as possible.

    Commercial products are not supported in this forum.

Viewing 1 replies (of 1 total)
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