Unable to disconnect Jetpack

  • Resolved Babak Fakhamzadeh

    (@mastababa)


    2 months, 1 week ago

    On my site’s Jetpack dashboard, I get the message “There was an error fetching your purchases information. Check your site connectivity and try again.”

    I would like to reconnect Jetpack. Managing my connection, and selecting ‘Disconnect Jetpack’ brings me to a modal where I can ‘Disconnect’. Doing so gives me an empty screen (with the WordPress sidebar), and without the site being disconnected.

    The console reports a 404 for /wp-json/jetpack/v4/connection, as well as a “React error #31”.

    On https://cloud.jetpack.com I do not seem to have the option to disconnect my site. The debugger claims all is well with the Jetpack installation.

    How to proceed?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there,

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter Babak Fakhamzadeh

    (@mastababa)

    This is for https://eleicoes.apublica.org/2016/

    This happened after this website was migrated (this weekend) from the previous URL, which was https://apublica.org/truco2016/

    Plugin Support Paulina H. (a11n)

    (@pehaa)

    Hi again,

    I disconnected https://eleicoes.apublica.org/2016/ for you from our end. Please reconnect and let us know if everything looks as expected.

    Thank you!

    Thread Starter Babak Fakhamzadeh

    (@mastababa)

    Thanks. That appears to have worked.

    I could not find the option to disconnect my site on jetpack.com. Did I not look in the right places?

    Plugin Support Paulina H. (a11n)

    (@pehaa)

    Hi there,

    Thanks. That appears to have worked.

    I’m glad to hear that!

    I could not find the option to disconnect my site on jetpack.com. Did I not look in the right places

    If disconnecting from your WP Admin > Jetpack > My Jetpack (Connection section) or WP Admin > Jetpack > Dashboard (Site connection) do not work, you can also disconnect your site from the WordPress.com dashboard – here.

    If you have any other questions, do not hesitate to let us know!

    Thread Starter Babak Fakhamzadeh

    (@mastababa)

    Thanks.

    That link is on wordpress.com, not jetpack.com. Good to know.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Right, if you’re unable to access wp-admin any longer, you can disconnect through your WordPress.com dashboard.

Viewing 7 replies - 1 through 7 (of 7 total)
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