Unable to detect valid feed configuration: No catalog ID

  • Resolved kzlee

    (@kzlee)


    11 months, 1 week ago

    Below is the log.

    12-15-2023 @ 18:33:52 – Unable to detect valid feed configuration: No catalog ID 12-15-2023 @ 20:08:10 – Your Facebook connection settings have been reset. 12-15-2023 @ 20:22:00 – Connection failed: Cannot create the API instance because the access token is missing. 12-15-2023 @ 20:25:23 – Your Facebook connection settings have been reset. 12-15-2023 @ 20:30:18 – Your Facebook connection settings have been reset. 12-15-2023 @ 20:56:26 – Request method: POST uri: https://graph.facebook.com/v17.0//items_batch

    12-15-2023 @ 22:50:16 – Response code: 400 message: Bad Request body: {“error”:{“message”:”Unsupported post request. Object with ID ‘items_batch’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”AvvlibkXw4OEV8SphS4JQUW”}}

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @kzlee

    Thanks for reaching out!

    I am sorry to hear that you received the error logs above when using the Facebook for WooCommerce plugin.

    As a first step, please ensure that you are using the latest version of Facebook for WooCommerce plugin as it contains the latest updates and resolves common issues.

    Unable to detect valid feed configuration: No catalog ID

    This error usually appears if you are not the owner of the Business Manager and Facebook page, which is required to connect the Facebook for WooCommerce extension to Facebook.

    Can you please confirm if you are both the owner and admin of the assets you are trying to connect to?

    Thread Starter kzlee

    (@kzlee)

    Yes, I am the owner of the Business Manager and Facebook page I’m trying to connect to. I downloaded and activated the plugin today, so it’s the latest version.

    • This reply was modified 11 months, 1 week ago by kzlee.
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hi kzlee

    Please go to Marketing → Facebook → Connection and share a screenshot of the page. Here is an example from my test site: https://prnt.sc/X_FcbuucfgLn

    I just created a Facebook connection for my test site and authentication failed on the first attempt. I could see a failed connection notice on my Connection page. Maybe it has to do something with Facebook’s authentication. It worked on my second attempt.

    Also share a screenshot of this Facebook popup: https://prnt.sc/BDAtt4Xljter
    It will help us in verifying your Business Manager access.

    Looking forward to your response ??

Viewing 3 replies - 1 through 3 (of 3 total)
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