unable to delete the role of editor / shop manager

  • Resolved kevin

    (@kevinwebdesign1)


    2 years, 9 months ago

    My website unable to delete the role (editor / shop manager), there is showing the error text “The link you followed has expired.”

    I have already tried to increased the wp_memory, but the error is happening, I do not what wrong ? any one can help on this matters.

    We took a video at this URL
    https://streamable.com/w0qjdr

    Thanks and regards

    Kevin

    • This topic was modified 2 years, 9 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator bcworkz

    (@bcworkz)

    “The link you followed has expired.” message has nothing to do with roles. Aren’t you trying to delete a user, not a role? Deleting a user will not delete their role.

    Anyway, the message means the nonce passed from the previous page did not validate. Nonces are time dependent, but it’s usually in the range of 12 hours. Nonce behavior can be altered by themes or plugins. Try switching to Twenty Twenty-one theme and deactivating all plugins. You should then be able to delete users without that message appearing.

    If you need to narrow down the cause, restore your theme, then plugins, one at a time. Attempt a test delete after each. When the problem returns, the last activated module is the cause.

    Thread Starter kevin

    (@kevinwebdesign1)

    Hi bcworkz

    Thank you for your comments, I fixed it.

    When disable all plugins, we can delete the user.

    Many Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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