Unable to deactivate plugin

  • Resolved cher443

    (@cher443)


    5 years, 5 months ago

    I downloaded this plugin to help protect my site, but found a different plugin later that was a little bit more convenient for my setup. I tried to deactivate this plugin today, but I cannot make any changes, whether to the settings or the dashboard, without a security key. I don’t remember ever getting a security key, and there is unfortunately no way to retrieve a new one. As a last resort, I tried to delete this plugin from file manager, and it deleted the files, but I still am not able to deactivate and delete it from my dashboard without a security key. Can somebody please tell me how to proceed? Thank you.

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  • Thread Starter cher443

    (@cher443)

    Update: I found out how to deactivate the plugin:

    https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959

    If anybody else has any issues, and for any reason needs to deactivate the plugin, the above link will tell you how to do it.

    Plugin Support Jelena

    (@jmisic)

    Hi,

    Thanks for the update and for sharing this article with us. I’m sure that Shield users will find it very useful. ??

    Just to point out a few things about the Security Admin feature and it’s importance…

    Shield is the only WordPress security plugin with a WordPress-independent security key to protect itself.

    One of the most critical aspects to any WordPress security plugin is whether the plugin itself is protected against unauthorized access.

    Consider what it means if it isn’t secured – anyone with administrator access to a WordPress site, regardless of whether they are supposed to have it or not, can change your WordPress security features.

    Security Admin helps to restrict both accidental and malicious changes to your security policy, and you can be confident in your change management processes that you, or only those that know the authentication key, can and could have changed your settings.

    When it’s active, until you authenticate you will not be able to:

    – view any Shield plugin settings,
    – change any plugin settings,
    – deactivate the plugin, or
    – uninstall the plugin

    We encourage all users of Shield to turn on this feature immediately after installation. This ensures your WordPress security is locked down from the beginning.

    If you forget your key you can always turn the whole plugin off using FTP and then delete/create a new access key easily. This is how to do that:
    https://icontrolwp.freshdesk.com/support/solutions/articles/3000017219-help-i-can-t-remember-my-security-admin-key

    Regards,

    Jelena

    • This reply was modified 5 years, 5 months ago by Jelena.
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