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Resolved creativekigen
(@creativekigen)

1 year, 9 months ago

I migrated my site to another host. Am now getting a error anytime i try to checkout it gives me this error “Unable to Create Order”

To understand me better click on the link below, tap on the green contact us button the try to checkout and see what i mean https://creativekigen.com/shop/logo-design-services-in-kenya/

Please help

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

(@kaavyaiyer)

I am seeing this error on your website. It seems to be originating from the code where you are filterering whether to hide/show on CartFlows page.

Please share the following information for further investigation:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Typically, the ‘Unable to create order’ error occurs when some of database tables are not set?to auto_increment. Are you on the latest version of WooCommerce? If not, I would recommend you to update to the latest version and test.

Thread Starter

creativekigen

(@creativekigen)

1 year, 9 months ago

WordPress Environment

WordPress address (URL): https://creativekigen.com
Site address (URL): https://creativekigen.com
WC Version: 7.4.0
REST API Version:  7.4.0
WC Blocks Version:  9.4.3
Action Scheduler Version:  3.5.4
Log Directory Writable: 
WP Version: 6.1.1
WP Multisite: 
WP Memory Limit: 2 GB
WP Debug Mode: 
WP Cron: 
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 2000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.37-MariaDB-log-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: 
fsockopen/cURL: 
SoapClient: 
DOMDocument: 
GZip: 
Multibyte String: 
Remote Post: 
Remote Get: 

Database

WC Database Version: 7.4.0
WC Database Prefix: wpq4_
Total Database Size: 354.00MB
Database Data Size: 349.07MB
Database Index Size: 4.93MB
wpq4_woocommerce_sessions: Data: 2.03MB + Index: 0.00MB + Engine InnoDB
wpq4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpq4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wpq4_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpq4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq4_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpq4_3_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq4_3_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq4_3_fluentform_form_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpq4_5_amelia_providers_to_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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Post Type Counts

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acf-field: 4
acf-field-group: 1
attachment: 905
cartflows_flow: 2
cartflows_step: 7
custom_css: 4
e-landing-page: 5
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page: 28
popup: 1
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portfolio-item: 30
post: 33
pp_video_block: 1
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revision: 61
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wa-order-numbers: 1
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Security

Secure connection (HTTPS): 
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CartFlows Pro: by CartFlows Inc – 1.11.9
CartFlows: by CartFlows Inc – 1.11.9
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Easy Table of Contents: by Magazine3 – 2.0.45.1
Elementor Pro: by Elementor.com – 3.7.7
Elementor: by Elementor.com – 3.11.2
FluentCRM - Marketing Automation For WordPress: by Newsletter Team by Fluent CRM – 2.7.1
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.4
Site Kit by Google: by Google – 1.94.0
JetElements For Elementor: by Crocoblock – 2.6.7
Simple Database Repair: by Shantanu Mukherjee – 2.3
WooCommerce Direct Checkout: by QuadLayers – 3.0.3
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Element Pack Pro: by BdThemes – 6.7.0
Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.24
Fluent Forms Pro Add On Pack: by Fluent Forms – 4.3.9
JetEngine: by Crocoblock – 3.0.5
JetTricks: by Crocoblock – 1.4.2
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simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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Order datastore: WC_Order_Data_Store_CPT

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Cart: #3424 - /cart/
Checkout: #3425 - /checkout/
My account: #3426 - /my-account/
Terms and conditions: #3742 - /privacytermsofuse/

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Admin

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customer-effort-score-tracks
import-products-task
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shipping-smart-defaults
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homescreen
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multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
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Options: 
Notes: 115
Onboarding: completed

Action Scheduler

Complete: 4,160
Oldest: 2023-02-02 16:56:51 +0000
Newest: 2023-02-21 15:06:17 +0000

Pending: 13
Oldest: 2023-02-21 15:12:08 +0000
Newest: 2023-02-28 00:00:00 +0000

Failed: 22
Oldest: 2022-09-15 13:34:40 +0000
Newest: 2023-02-07 07:42:44 +0000

Status report information

Generated at: 2023-02-28 04:34:14 +00:00
`

This reply was modified 1 year, 9 months ago by creativekigen.

Thread Starter

creativekigen

(@creativekigen)

1 year, 9 months ago

Hi @kaavyaiyer

Below is the error log

2023-02-15T21:53:02+00:00 CRITICAL Uncaught Requests_Exception_HTTP_403: 403 Forbidden in /home/mugsfaww/creativekigen.com/wp-content/plugins/elementor-pro/modules/screenshots/module.php:206
Stack trace:

0 /home/mugsfaww/creativekigen.com/wp-content/plugins/elementor-pro/modules/screenshots/module.php(226): ElementorPro\Modules\Screenshots\Module->is_screenshot_proxy_mode(Array)

1 /home/mugsfaww/creativekigen.com/wp-content/plugins/elementor/core/base/module.php(85): ElementorPro\Modules\Screenshots\Module->__construct()

2 /home/mugsfaww/creativekigen.com/wp-content/plugins/elementor-pro/core/modules-manager.php(85): Elementor\Core\Base\Module::instance()

3 /home/mugsfaww/creativekigen.com/wp-content/plugins/elementor-pro/plugin.php(357): ElementorPro\Core\Modules_Manager->__construct()

4 /home/mugsfaww/creativekigen.com/wp-includes/class-wp-hook.php(308): ElementorPro\Plugin->on_elementor_init(”)

5 /home/mugsfaww/creativekigen.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

6 /home/mugsfaww/creativekigen.co in /home/mugsfaww/creativekigen.com/wp-content/plugins/elementor-pro/modules/screenshots/module.php on line 206

Thread Starter

creativekigen

(@creativekigen)

1 year, 9 months ago

Hi @kaavyaiyer

I have checked and yes am using the latest version of WooCommerce?

Can i give you assess to my database tables?

Roxy

(@roxannestoltz)

1 year, 9 months ago

Hi @creativekigen ,

Thanks for reaching out!

I understand that after migrating your site to another host, you are met with an error when trying to place an order on your site, is this correct?

Ah, I see what you mean! I am indeed met with the below error when trying to place an order on your site:

As a first step, please could you navigate to WooCommerce?→?Status?→?Tools, scroll down to Verify base Database tables, and click on “Verify Database”, as seen in the screenshot below:

The Verify Database tool checks your WooCommerce database tables and repairs any issues that it finds. This can include repairing auto_increment issues, missing tables, missing columns, or other issues that can affect the functionality of your WooCommerce store.

Please ensure that you have a good?backup?of your?full site and database?in place before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.

If this makes no difference, I’d suggest performing a conflict test to rule out any theme/plugin conflicts that may be causing the issue at hand.

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

Let us know how this goes!

Roxy

(@roxannestoltz)

1 year, 8 months ago

Hi @creativekigen ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!

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