Unable to create new ticket: Incomplete client information

  • Resolved pchulpfriesland

    (@pchulpfriesland)


    5 years, 4 months ago

    Unfortunately I am not able to create tickets. The logfiles shows:

    Ticket data:
    array (
    ‘name’ => ‘Name’,
    ’email’ => ”,
    ‘phone’ => ‘0612345678’,
    ‘subject’ => ‘Test’,
    ‘message’ => ‘Test’,
    ‘ip’ => ‘xxxxxxxxxxxxxxxx’,
    ‘topic’ => ‘Hulpvraag’,
    ‘attachments’ =>
    array (
    ),
    ‘priority’ => ‘2’,
    )

    So, no mail-address but I did use the correct values (email* osticket-email) in my contact form?

Viewing 1 replies (of 1 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi!

    Could you provide full log file? There should be a reason of error below the array of data. It should looks like:
    [2019-11-26 16:34:53]: Unable to create ticket: Valid API key required

    2nd thing related to name of key in array. It should be ‘topicId’ instead of ‘topic’.

    Thanks.

    Best regards,
    SCAND Team

Viewing 1 replies (of 1 total)
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