Unable to create email template

  • Resolved rspence27278

    (@kclarksc2)


    6 years, 1 month ago

    I am unable to create a new email template. Attempting to save any template I’m working on results in the following error message:

    “There was a problem adding the email template. Please contact the plugin author via support forum.”

    This is on a single site, not multisite. I don’t have easy access to the backend database to check for “wp_ac_email_templates_lite” but I can get that if needed.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    I apologize that you faced issue with our plugin.

    Sometimes, the plugin cannot create “wp_ac_email_templates_lite” table in the database due to some site restriction. I have fixed this issue and will be released this fix in the next plugin update.

    Can you please drop your email on “support at tychesoftwares dot freshdesk dot com” email address, so I can provide you a modified copy of our plugin and you can create email template on your site?

    Regards,
    Chetna Bhutk

    Thread Starter rspence27278

    (@kclarksc2)

    Thanks for the timely response! I have emailed your support line directly.

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    Yes, we have received your email and replied to you with the fix.

    Please check the Inbox or spam folder of your email address and let me know if you have any question via email.

    Regards,
    Chetna Bhutka

    Hi , I have the same issue as well. Have sent in an email for the fix version.

    Thanks

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    Yes, I have received your email on our ticketing system. And give you the fix for the same.

    Let me know if you have any question.

    Regards,
    Chetna Bhutka

    Hello,

    please send the instructions on how to fix as well. I have the same problem.

    Thank you.
    JLLBMedia

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    I have sent you an email with the fix of this issue through our ticketing system. Let’s continue to communicate on it if you will have any question/issues with our plugin.

    Regards,
    Chetna Bhutka

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi All,

    We have released our plugin version 5.1.0 yesterday. From this version, we have fixed this email template issue. You can read changelog here.

    So, if anyone still getting the same issue then can you kindly update the plugin and check it by reactivating the plugin?

    Let me know if you have any queries with this.

    Regards,
    Chetna Bhutka

Viewing 8 replies - 1 through 8 (of 8 total)
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